Liberty Bank

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Address: 3880 Hulen St, Fort Worth, TX 76107, USA

Phone: (817) 656-0038

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State: Texas

Zip Code: 76107

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Reviews

Poor Customer Experience:
I had an unfortunate experience at Liberty Bank in Fort Worth on Hulen St.  The bank lobby has 2 sets of clear glass doors, one entrance at the Front outside corner of the building, and another that that faces the office building’s elevator lobby.  It was a rainy morning when I walked into the bank lobby on my way to an upper floor office.  As I walked through the bank lobby, the teller greeted me, and I explained that I was on my way to the elevators.  Then, I was stopped by another bank employee who told me I was not allowed to go to the elevators and would need to exit the building and walk around in the rain to get to the elevators.  At this point I was closer to the lobby entrance than the outside entrance, and rather than go back into the rain and walk around the large building,  I proceeded to walk to the elevators.  As I walked a third bank employee sprinted out of his office and followed me out of the bank lobby and to the elevators where he loudly told me that the bank was a private office.  I explained to him it was raining, but he did not seem to care and I should do as I was told.  So I ignored him, an got on the elevator.  These employees could have been kind to me as I avoided the rain, rather than creating such hostility.  It's really to bad, I was a potential customer, but now I am a telling friends and coworkers to beware of Liberty Bank.  I spoke to 2 other tenants of the building, who both confirmed that this Liberty Bank location has a bad reputation in the office building for being rude to potential customers.

 9 years ago (03-11-2016)

TELLER WAS VERY RUDE FOR WALKING THROUGH THE BANK TO STANDARD INSURANCE 

 8 years ago (24-05-2017)

Very professional tellers, and have always greeted me with a smile.

 8 years ago (02-01-2017)

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