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Reviews, get directions and contact details for Lubbock Power & Light

About

Municipal Electric Utility of the City of Lubbock Texas
If you are looking for more information about the City of Lubbock, please visit http://www.ci.lubbock.tx.us/.

Story

House Rules:

This page is designed to provide LP&L customers the latest updates on our services, tips on conserving energy and relevant information pertaining to Lubbock community events.

In order to maintain a friendly and respectful environment for our customers, we reserve the right to remove comments, photos and other material deemed "unproductive" by the LP&L social team. This includes, but is not limited to, vulgar or defamatory language, threats, disturbing or inappropriate photos, aggressive or abusive behavior, spam and posting anything in violation of any intellectual property right of another. If someone persists in offensive behavior or continually violates any of the house rules, we reserve the right to block that person from further participation.

If you require emergency service, please contact our 24-hour call center at (806) 775-2555.

In 1916, the citizens of Lubbock Texas demanded reliable and competitively priced electricity and they used the West Texas Pioneering Spirit, not looking to others to meet their needs. They created their own municipal electric company that became Lubbock Power and Light.

In addition to providing electric service, Lubbock Power and Light also provides meter reading, billing, collection and customer service for water, sewer, storm water and solid waste services from the City of Lubbock Utilities.

Mission

To provide customers with reliable competitive electric service that:
-Is Responsible
-Emphasizes Integrity
-Helps Keep The Tax Rate Low
-Promotes Economic Development
-Promotes Community Service

Products

- internet payments at http://www.lpandl.com/paylpl.htm
- phone payments at 806-775-3409
- internet services at https://secure.ci.lubbock.tx.us/lpl/

Address: 1301 Broadway, Lubbock, TX 79401, USA
Phone: (806) 775-2509
State: Texas
Zip Code: 79401


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Reviews
Seriously garbage company. The service perform just fine, their staff is very courteous. That is where the positive points end. Their bill-pay system is a nightmare! They can't just roll over your first month bill to make your bills come in on the first of the month. No! That would be too easy. The system makes you guess what day of the month their bill comes in so your Auto-Pay is messed up and you get late fees. After the first occurrence, which was over a year after we moved in, the customer service rep. said she had fixed the issue. As I logged in to check it the account was locked while changes took place. Silly me assuming these changes would fix the issue. Next month rolls around the same thing happens. I call in and they tell me the issue has to do with an upcoming holiday "It should be fine". Famous last words. I get a call back 5 hours later. "I'm sorry but it seems you didn't make a change last month, and your credit score will be dinged". Well no dip nothing changed! I couldn't even log in to your sorry website!!! "Would you like me to walk you through changing the Auto-Pay feature?" - I guess so... (I mean company) in town I have no choice. That in itself is ridiculous and I'll go ahead and say it, un-American. This is exactly why we need competition so garbage companies can go the way of the dodo. Thank you for your time. - One pissed off customer P.S. Judging from the nearly 200 other reviews and the 1.1 stars, I'd say there are quite a few others. Here's your sign.
8 years ago (03-07-2017)
My power went out and within an hour it was restored! The LPL man was super nice! Thank you so much!
8 years ago (29-06-2017)
I'm getting real tired of my electric bill being outrageous because it's summer and I want to use the AC. This place sucks and they don't even care. I can leave this comment and they won't see it or they will and ignore it. They only care about money and NOT customer care. The saddest part about it, is that I HAVE to keep paying them because they are the only company in Lubbock, TX like this.
8 years ago (14-06-2017)
Lpandl shut the power off on A disabled Vet and her children when the temperature dropped below freezing! LP&l is a monopoly, A Bully, A Criminal, and Needs to be held accountable for there greedy Evil Actions! John Wilkins
8 years ago (13-06-2017)
they clearly need competition. they supposedly lost my security deposits two times. and i don't know what happened to it, but they kept telling me that sent it to my old address, knowing that I had moved out. They completely refused to help me trace the check at all. the customer service is so horrible. I wish they had competition. If you were the one owing them, they will put it on your credit and mess up your credit. I am really disappointed with this company.
8 years ago (01-03-2017)
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