M&T Bank

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Address: 2620 Connecticut Ave NW, Washington, DC 20008, USA

Phone: (202) 328-1245

Website

State: District of Columbia

City: Washington

Zip Code: 20008

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

My card is rejected at business and I cannot log-in online figure out the problem. I call to find out what's going on because there are funds. The mobile banking number tells me they are busy and to use online, then says "good-bye" and disconnects. I call branch. The only help they can offer is contacting the mobile banking number. So, yeah. I'm done with this bank. (Side note: last year my branch decided to remove the deposit slips and force you to ask for one. Presumably this was to create some type of warm fuzzies with the CSR interaction . It was time consuming and annoying.)

 7 years ago (05-01-2018)

Two thumbs up. Consistent customer service. Also, for business accounts they know who you are! Getting change is quick and easy. And no matter who you are there is an ATM that allows you to deposit bulk cash and checks. I hate deposit slips, so I'm glad I haven't had to fill one out in years. 

 8 years ago (14-04-2017)

Great location; consistently terrible customer service.

Basically, if you want a slow bank, with terrible hours (daily closing at 5pm with Saturday is 1pm and closed Sunday's) with tellers who always kind of look at you confused, and greet you with a hostile "do you have an account here" before anything else, then this is your bank. 

 8 years ago (18-02-2017)

Like the other reviews, the customer service here is horrible. I needed to be added to a business account. Both of my partners and I came in to sign documents and our rep basically did nothing but try and sell us services we didn't need. While doing that she obviously forgot to have us all sign a form we needed, so a week later when I don't have my card, I call in and she tells me we need to sign it. I'm annoyed she didn't have us do it when we were all there and that she didn't contact me about it, I had to track her down. I live an hour away from the bank so this was a massive inconvenience. The rep, knowing she messed up, offer to drop the paperwork off since she lives near me in VA. We were set to meet at 3:30 but I get a call at 3:26 saying she will be 30 minutes late!  I left another meeting to be there on time and she could have let me more than 4 minutes ahead of time. What is worse is that she gets mad at me when I request her to leave it for me to sign as if I did something wrong. She acted like she was doing me a favor when in reality she had already messed up by not having us sign the form in the first place and then missing our appointment. I'm requesting a transfer before I decide whether or not to leave M&T completely.

 9 years ago (26-08-2016)

Two forms of ID's weren't sufficient to cash a state (Maryland) issued check.  I bet if I were a white man, not a black man (who happens to be a lawyer), there will not be a need to call Maryland's Comptroller (on Saturday) to verify the check was authentic, not forged.  Unprofessional, unethical and racist dealings at this location.  I will be following up with corporate.

 9 years ago (22-10-2016)

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