Main Street Service Center

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About

Local automotive repair shop located in Hopkinton, MA for 34 years. Servicing all makes and models foreign and domestic.

Story

-Oil changes
-Brakes
-Advance Computer Diagnostics
-Alignments
-Mass State inspections
-Tune up
-Tires
-Transmissions
-Engine Repair
-Maintenance
-Suspension and Steering
-A/C service and Repair

Address: 96 Main St, Hopkinton, MA 01748, USA

Phone: (508) 435-9038

State: Massachusetts

Zip Code: 01748

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Reviews

Always bring my Toyota truck here.  I love that they tell me what needs to be done right away and what can wait which tells me they are honest and care about customers.  Always friendly and courteous.  I have brought my truck here  for inspection stickers, oil changes and just general upkeep.  I highly recommend them.

 7 years ago (23-08-2017)

Due to working locally I came here to get my car inspected; it failed due to a balled tire (as I expected). I got the tire fixed and came back a few days later.
On arrival everyone was on lunch break, which is all fine, everyone deserves to eat. The frustrating part is driving 30 min to get my car reinspected to wait 30 min for everyone to come back to not be the first in line. I ended up waiting almost an hour.
When telling the gentleman I had been waiting so long, he replies, "we always go on lunch at that time." If this is true, post this in your hours, so people don't waste an hour+ of their day off waiting.
I was then told to move my car to get "in line." While there is a sign it is still not very clear. There was no direction given and when I asked, they responded as if I was the most inconvinent thing that had happened to them all day.
Horrible customer service skills and very impolite. 
Only positive part was the woman at the front desk.

      
      
      
 8 years ago (22-05-2017)

Everyone I've delt with has been super kind and helpful. Been taking my CRV to them for a few years after a couple of terrible visits from my old place. They work around my schedule when they can and, on more than one occasion, have worked thing out so my bill comes out cheaper than was originally quoted to me. They make recommendations based on what's best for my car and the way my family drives it. Not based on what will make them more money. Highly recommended.

 8 years ago (01-06-2017)

The shop has been maintaining our fleet of vehicles for 15 years. Prices are much more reasonable than dealers and we've never had any significant problems. The work needed is always communicated in advance and finished on time. Customer service is extremely consistent. 

Any issues we have had, such as a leak in a mounted tire, have been addressed no charge, as well as not charging if a diagnostic doesn't reveal a specific root cause condition (one time failure to start). Vehicles serviced include volvo wagon, 3 nissans, vw jetta, jeep GC. They are also competitive with tires and got us some hard to get tires like Nokian.

 8 years ago (26-07-2017)

I was with my friend when she went to get her inspection sticker, so when "looking in your records", you will not find my information. After what I witnessed, in a short amount of time, I am assured that I will never bring my car here. They are unprofessional and impolite and have horrible customer service skills.
 To those of you reading these reviews deciding whether or not to bring your car here, I invite you to read the owner's comments on the reviews ... that should tell you quite a bit about the kind of service you should expect to receive if you bring your car here.

 8 years ago (22-05-2017)

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