Main Street Shell

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Address: 9956 Main Street, Fairfax, VA 22031, USA

Phone: (703) 591-6470

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State: Virginia

Zip Code: 22031

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Reviews

This is my go-to car inspection place since they have a convenient inspection lane system (makes it easy to see how many people are in front of you) and they're open til 8pm on weekdays so I can get it done after work. I went yesterday for my routine VA State Inspection and got a call saying my car didn't pass because my tag lights were both out. Jeff said replacing them (parts and labor) would be about $25.

I have to say I was skeptical. What are the chances both went out since my last inspection? Did they really need replacing or was this a chance to rip me off? I was on a time crunch to get this done because I needed my car legal to drive ASAP. I said go ahead. I went to pick it up and Jeff updated me to say they tried new bulbs, but they didn't work. They put the old ones back and offered $119 to look into the actual issue. I said no thanks, just give me the rejection sticker and I'll look into it myself. 

Steven, one of the mechanics, then stuck his head around the corner and asked to try one more thing and he won't charge me for it. He discovered a wire that had been severed, resulting in the lights not working. He patched the wire up, my car was reinspected, and I was on my way within the hour. I can't thank Steven enough for going above and beyond when he sensed the issue wasn't actually a big deal. That's a type of honesty, integrity, and helpfulness you don't often see in gas station mechanics. Jeff was also easy to work with and communicative about the status of my car.

Thanks to Virginia Tire & Auto for saving the day!

EDIT: They also have one of the best free air stations in the city. You can put in the recommended PSI for your tires and it'll automatically cut off when you hit it.

 8 years ago (18-07-2017)

If i could give 0 stars i would. I go in for an emissions test and oil change and the guy says it will be about an hour. No problem. 2 hours later i go to pay and they only did the emissions test.  I said i asked for an oil change as well. He looks dumb founded and says oh.. not even an hey let me get you right in or anything. Worst service ever. I will never be returning there again.

 8 years ago (15-05-2017)

Had a great experience with the VA Tire and Auto service center.  Had multiple repairs needed for my car, never felt pressured into getting something done that wasn't necessary at the time.  They were very efficient and quick with my repairs, very upfront and easy to get in touch with to answer any questions.

Very professional and great customer service. Will definitely go back for any car issues I have in the future!

 8 years ago (28-12-2016)

I went in to get an oil change. Sat with my car parked for several minutes and then went inside store to be cut off and told to come back at 7:00AM with a rude tone. Glad to see lack of customer service before I gave money. Will not be coming back. 

 8 years ago (19-05-2017)

I don't like the layout of the snack aisle.  Coffee is instant. 

 8 years ago (11-06-2017)

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Main Street Shell

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