Marco's Pizza

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Marco's Pizza - Willoughby, Ohio

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Marco's Pizza makes pizza the authentic Italian way, with dough made fresh in store every day, a special three cheese blend, and a sauce recipe that hasn't changed since its founding in 1978.

Address: 36200 Euclid Ave, Willoughby, OH 44094, USA

Phone: (440) 975-8888

Website

State: Ohio

Zip Code: 44094

Opening Hours

Monday: 10:00 AM – 11:30 PM
Tuesday: 10:00 AM – 11:30 PM
Wednesday: 10:00 AM – 11:30 PM
Thursday: 10:00 AM – 11:30 PM
Friday: 10:00 AM – 12:30 AM
Saturday: 10:00 AM – 12:30 AM
Sunday: 10:00 AM – 11:30 PM

Update Info

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Reviews

I used to love Willoughby Marcos.Not sure if under new management, but it keeps getting worse. Used to be my favorite pizza. Not anymore!

 7 years ago (12-12-2017)

Awful customer service. Just this week, I was hung up on by a "manager". I live 3.1 miles from the store (according to their website). My house is located on an old road that apparently doesn't come up in their computer system, literally an 8 minute drive away. I work in the service industry, I'm an easy customer. I'm generous to their drivers, polite and simple on the phone; I was actually a regular customer of theirs. Complaining about local restaurants is not my thing, that being said, I've never been hung up on for trying to order a pizza. The young kid I talked to on the phone delivered pizza to my house multiple times, and understood my frustration, but was unable to assist because his brilliant manager, Michelle, forbade him. I tried being civil about the situation. I even contacted Marco's corporate to try to get this stupid computer error fixed. Who wants to order a pizza and feel like their doing something wrong, or like I'm some criminal? It's absurd. After zero response from Marco's Corp., I guess it's a lost cause. Marco's got their wish, and they don't have me as a customer anymore. My advice to you, if you should be so bold as to request a delivery, don't bother if you live 3.2 miles away...or 9 minutes from their store. If you are lucky enough to live within that distance, just hope you don't have to deal with the "manager", Michelle. There's a good chance she will make you feel just about as unwanted as you can make a customer feel...and then hang up on you. Don't waste your time with this place. I'm sorry I spent this much time on trying to fix a problem that wasn't mine to begin with.

 8 years ago (27-05-2017)

Never disappointed at this Marco's location. The staff is always friendly! Even when they are super slammed they still manage to greet you with a smile, and never make you feel rushed. In the several years I have ordered from here, I can recall only one mistake, which they corrected without hesitation! Whether it's carry-out via phone call, or online, this staff is always comes through!!! Thank you!!! :-)

 8 years ago (05-04-2017)

I have to say Marcos is a underestimated pizza place. I've been going there for a very long time now. The staff is always friendly with me. The pizza taste wonderful! If I had to find a complaint it would be they rarely have any good deals so I often don't go there because of that. And they do have a card you bring in and they punch a hole and eventually earn free stuff. But they won't punch it if you have food delivered. Which is frustrating because I don't drive so I tend to have it delivered. 

But I understand since its a smaller franchise.

 8 years ago (17-01-2017)

My Pizza took forever but she gave me a free Pizza the next time I come...

 7 years ago (15-01-2018)

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