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Reviews, get directions and contact details for Marco's Pizza

Marco's Pizza
"Marco's Pizza Killeen makes pizza the authentic Italian way, with dough made fresh in-store every day, a special three-cheese blend, and a sauce recipe that hasn't changed since our founding in 1978."
Address: 4001 E Stan Schlueter Lp Ste 107 , Killeen 76542, TX, US
Phone: (254) 680-8001
State: TX
City: Killeen
Zip Code: 76542


Opening Hours

Monday: 11:00-23:00
Tuesday: 11:00-23:00
Wednesday: 11:00-23:00
Thursday: 11:00-23:00
Friday: 11:00-00:00
Saturday: 11:00-00:00
Sunday: 11:00-23:00


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Reviews
This place used to be great. Last few times though everything has been over an hour late, because they say they have no drivers. So called tonight an hour after our food was said to be delivered, they told us it would be another 30 to 40 minutes before a driver would be there to get the food for delivery. So I drove up to pick up our food, which was sitting on the low shelf of a rack with other deliveries, no heat or anything on them. Glad I picked up or would have been waiting almost 3 hours for cold pizza. Then as I left looked back in to notice every staff member playing on their phones. All they could offer was to return the 4 dollar delivery fee....
Really, I give it a zero. Our company ordered about 10 pizzas Saturday April 1st. The pizzas that was delivered didn’t have hardly any toppings on them and they wasn’t all the way cooked. I told the GM and she said I shouldn’t have ordered when she wasn’t there smh. Terrible customer service terrible business period
Pizza's always good. They just take a bit longer than others.Food: 5/5
Marcos always has the BEST pizza. However, very disappointed in their marketing plan. Didn't get it that day because they would not honor fabulous coupon unless order thru the app. No computer and didn't get it to work on phone. We seniors don't know all this new stuff. Last order we did was $88.00. We both lost our that day.
Customer service was horrible I love there pizza and salad but truly need better staff at this locationFood: 4/5
Couldn't order online site kept saying invalid address...so i ordered and went to pick up....the girl put my card in the machine and walked off....then the other person placed it in another register and just kept going ...i got a charge on my acct and the lady says it declined i said well you charged me she repeated it declined ...so i said well who do i talk to if it goes through ..the gurl replied it wont...i said well i just called my bank they said its processing on their end and she just kept repeating it declined ....meanwhile the other girl with bad makeup kept repeating bye being sarcastic....girl!!!.. this place is rude and unprofessional i was going to get cash but i dont wanna touch that pizza with those nasty attitude.....ps i then went to order food from acropolis with my card...NO PROBLEM...which probably means they had system issues
New to the area and discovered this place recently. I think the pies are pretty good and the kids agreed. Friendly service. Definitely recommend, especially if you're looking for something different other than the normal "chain" franchises.Food: 5/5
The pizza was cold and under cooked last time I order from them. Bubba 33 has a better pizza.Food: 1/5
Greasiest pizza I’ve ever had !! Leaked out the box onto my seat !! First time having Marcos and safe to say it’ll be the last.
I was extremely disappointed in the service I received and lack of ability or desire to be more accommodating. The last couple of times I ordered through the app payment was messed up through my account and it took a month for it to be refunded so I don't like ordering through the app. I called to order and explained my issue and was hoping to use a promo code however I was met with no compassion or incentive from the employee to accommodate me I was told a manager might assist and when I went to pick up no manager was available. I could have gone to domino's and paid a lot less for more and received top notch customer service and care. I understand that most of these employees are young kids but they really should be trained to do better.
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