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Marcus Southbridge Crossing Cinema

  1. Minnesota
  2. Shakopee Movie Theater

Reviews, get directions and contact details for Marcus Southbridge Crossing Cinema

Marcus Southbridge Crossing Cinema
Address: 8380 Hansen Ave, Shakopee, MN 55379, USA
Phone: (952) 278-9600
State: Minnesota
Zip Code: 55379


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Reviews
The place is nice looking but the seats are not as comfortable as the Paragon Odyssey Theatre in Burnsville. We went at a slow time and the workers seemed more into talking to one another than caring about the customers. I had purchases tickets online but no one even asked to check my phone or anything when we walked to our theater. They didn't even seem to notice us. When we got in the theater there was nothing no; no ads or music or anything. We waited for the movie's start time and waited at least 15 minutes after that. I didn't want to leave my son in there alone but there was another family there he knew from school so I went out and found what looked like a supervisor or manager chatting with the staff and asked why our movie wasn't coming on. She said she would look into it and walked off. No sorry, no common courtesy. No one came and talked to us, before or after the movie. No apologies, explanations, or anything, but they did finally get the movie going about 10 minutes later and skipped all the previews. When we left at the end no one was around in the hall and we all walked out the nearest exit rather than going back to the lobby. I was amazed how much they didn't care about our experience or anything. Very disappointing!
8 years ago (24-06-2017)
Price point is high, unless you are a student. Or other discount. $14.50 for a standard screen show. Otherwise the theatre is a nice experience assigned seats, that are super comfy and recline. Food choices are plus plus. Full service restaurant that page you when it's done. Interesting experience.
8 years ago (04-07-2017)
The only thing good about the new location is it makes the old one better!! This place is a bad joke!! If you plan on going you'll need to start planning a week before you go. Called to get a movie time and was hung up on three times, then it was just busy. Got there close to two hours early for a Saturday morning movie. They had one guy selling tickets. Took him half an hour to help three groups in front of us. When it was finally time to get tickets he tells me that the only seats are in the front row, and I need to pick a seat now! Since my kids were the only ones I had seen that morning. Either lots of adults are going to this cartoon or they sold them all on-line. Maybe its just me but picking out seating before you have even seen them makes no sense. We went down the road to the old one and got right in for the same movie. No lines, a lot cheaper, and sat anywhere we wanted.
8 years ago (11-06-2017)
Been multiple times and have had zero issues worth noting. What a great theater at a great value! Thank you! Highly recommend the free rewards program.
8 years ago (03-07-2017)
My first time at this theater was amazing! The seats are comfortable and the concessions area was neat and clean just like the rest of the place. Unfortunately, tonight was the complete opposite. It was a busy day and I understand that the theater would be packed on a Friday, but I did not expect the kind customer service myself and another family were given after trying to figure out seating arrangements. I bought my tickets online and reserved 4 seats just like the other family had done prior to going to watch the movie. That family was sitting in two of the seats I had reserved for my group because somebody else was sitting in their RESERVED seats. I wasn't upset with this family because obviously this was not their fault. I was met with an unfriendly manager (he's a bald white man) who DID NOT ask the people who stole that family's seats to get out or to sit in the seats they had purchased. Instead, he moved the family to two front row seats (there were 3 people in that family, two kids, one adult. I'm guessing one of the kids had to sit on someone's lap or somebody was sitting on the floor which is NOT fair!!). The two front row seats were actually the seats that the "stealers" had purchased. I'm sad that that family did not get the seats they reserved all because some assholes decided to sit in seats they did not reserve. That family deserved a refund and better customer service. I guess this new seating policy doesn't apply to everyone.
8 years ago (01-07-2017)
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