Mason County Auto Sales

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Address: 4694 AA Highway, Dover, KY 41034, USA

Phone: (606) 883-3340

Website

State: Kentucky

Zip Code: 41034

Reviews

I have bought several vehicles from this business, and personally i have had great experiences.  My family members have also bought several vehicles from them and have had many great experiences.

 9 years ago (22-09-2017)

We drove 400 miles one way from Virginia to see a vehicle that wouldn't go beyond 13 mph, and wasn't the one advertised. The mechanic left a message at 9:15 PM when we had already driven 4.5 hours to say he had discovered an issue, clearly the same power loss he had supposedly already fixed by draining out the year-old diesel two days before. I had told each of them repeatedly that we live 6 hours away. We had been in contact with these folks for a full week, yet it took them until the last minute to discover this enormous and costly issue. He left only a voicemail when we were already practically there. No text, didn't ask the manager for my partner's number, which he had. When we got there we noticed 20k more miles on it, paint chipping etc. They had listed the wrong bus on Craigslist, and were showing us a "SALVAGE" vehicle, not the one we had discussed and seen. This explains the 1 star review average on Google.

 9 years ago (15-08-2017)

Was very disappointed because my husband found a part that he needed for his truck on the website, called them and sent us pictures of the part we specified and was not the right part, and was extremely overpriced for the part.

 9 years ago (06-07-2017)

I would give it less than 1star if it would let me..an all around terrible experience with this place their communication was terrible they told us they had a part that they didnt have we drove over two hours to get there just to drive an employee to the junk yard trudge thru mud for a mile just to be told that the part was not there and hadnt been there for a very long time..so a two hour drive just to be jerked around by people who clearly have no idea what they were talking about or had or disnt have,.the most unprofessional experience ive ever had anywhere..i will continue to put this on facebook twitter and anywhere else i need to to keep peiple from wasting their time like we have,.so we are out 2 hrs of our time all the gas money to get there and left with the heada he and frustration they caused and to make matters worse we left empty handed as well with. Arely a sorry from employees...a sad place of business they are clearly not inthe business to make money,,pathetic excuse for a business..

 11 years ago (09-01-2016)

They said they had several 3spd automatic transmissions for my car. Drove 1.5hrs, and they only had 4spd transmissions. The inventory in their system is all messed up. Come to find out it happens all the time. DO NOT waste your time like I did. Plus when looking at the inventory, a lot of broken peices, as it is obvious they don't handle these parts with care. I would not buy any of the transmissions I had seen, even if correct.

 11 years ago (01-11-2015)

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