Massage Envy - Bayonne - Hudson County

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Address: 211 Lefante Way, Bayonne, NJ 07002, USA

Phone: (201) 243-1777

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State: New Jersey

Zip Code: 07002

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Reviews

the receptionist there(an older African American lady) was so welcoming!- Irene and elaina were both amazing. very knowledgeable in their field. I will definitely be going back.

 8 years ago (28-06-2017)

Took my husband there for his birthday. And he LOVED IT😀

 7 years ago (14-10-2017)

I go here often for facials. Always with Xe, she's great. Had a massage a few times as well. Not so great

 8 years ago (27-02-2017)

Always polite and accommodating. GOOD JOB!

 8 years ago (21-03-2017)

I have been coming here for over a year and it seems as if the service aspect has really tanked. Its seems it is all about pushy sales and limiting your rights now. Being a member and paying almost $65 per month one expects a certain respect but this is not the case here. You can almost never get a same day massage at or around the time that you want because the staff is so limited or non existent. Its like a revolving door at this place. I called numerous times on the morning of around 10am to book a 7 or 8pm appointment and could never get fit in. I even tried calling the day before in the morning for the next day and had the same hassle. One time they told me the only appointment they had open the following day was at 9am, 9am? are you kidding me. 

I found out that the front desk has favorites and tries to maneuver reservations to their friends who are masseurs which really is bad business for clients that want to book at a particular time. This has happened on numerous occasions. I normally will not take the far off booking time and simply tell them no thank you, I will not be able to make that time but usually before you hang up, all of a sudden they miraculously find an opening near the time you wanted. Really bad business and it makes me wonder if they are getting kicked back by the staff they are pushing so much work too.

Another issue that I think is absurd is that if you do take the membership and for some reason can't use the included monthly massage due to an illness, travel or other cause, they hassle you when you try and gift it to a family member or friend. I brought my daughter here and we a couples massage in the same room. It was pleasant and something that I thought was a nice experience for her. She asked if we could go a few months later and I booked the appointment through their front desk. When we arrived the person Jennifer at the front desk told me that my daughter would not be able to go inside with me but could sit in the lobby because they have a rule now that a guest can not come back within 6 MONTHS? This is their way of pushing memberships and sales and to try and get families to buy multiple memberships? How utterly ridiculous!!!!!!!

My daughter was only 16 and could not get a membership because at this age she has to be accompanied by an adult. Who makes these consumer deterrent policies? The owners of these franchises have to use common sense and their own discretion when dealing with the customers. This business fails to take certain circumstances into account and thus harms their customer base.

if you are planning to get a membership here, buyer beware........

 9 years ago (18-12-2015)

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