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Massage Envy - Federal Hill-Locust Point

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Reviews, get directions and contact details for Massage Envy - Federal Hill-Locust Point

Massage Envy - Federal Hill-Locust Point

About

Massage Envy's mission is simple: to provide a pathway to wellness through professional, convenience, and affordable massage therapy and spa services.

Story

Baltimore massages and facials are closer than you think - right in your neighborhood at Massage Envy Spa. Now, it's easy to make it part of your wellness plan.

Address: 1707 Whetstone Way, Baltimore, MD 21230, USA
Phone: (410) 234-3689
moc.yvneegassam@7580cinilc
State: Maryland
Zip Code: 21230


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Reviews
I have maintained a membership for 2 years at this location. My favorite therapist was working there and for the most part that WAS the only thing good about this location until she left. The staff show a false sweetness that smiles in your face but does actually nothing to help you with your requests or concerns. The policy's that they have seem to change frequently. The "managers" are no managers at all, more like a bunch of assistants that pass the buck between themselves as part of a runaround to not help with any issues. The owner or anyone able to make decisions don't get back to their patrons. The staff say they call multiple times however my call log shows no such calls. I can only assume its a lie to cover the negligence. All in all the 16 paid for massages that I was never able to use is $1120 waste of money and this location is the worst. Conditions are clean, but I don't blame the therapists for leaving as quickly as they come in. The people so called "in charge" are just saccharin sweet but are unwilling to help in a reasonable way. Even after calling and emailing Massage Envy Corporate multiple times and was promised calls from Federal Hill within 48hrs no one from the location called at all. Federal Hill Massage Envy is mismanaged
9 years ago (07-08-2017)
I am writing in reference to an issue at the above store. I, perhaps, waited too long to do so but wanted to give the Owner a chance to speak with me and she has refused to do so. As a fairly long-term client (in fact two states) I maintained a Massage Envy membership even after relocating from Bend, OR to Baltimore, MD. I am frustrated by the ownership at the Federal Hill location. Several weeks ago I showed up for my appointment on Sunday to find the store closed with no sign on the door indicating why. I called several times with no answer so I left a bit frustrated. Over one hour later I received a call from the Manager who explained why the store was closed. The explanation was reasonable and rational- the police had asked her to vacate as there was concern about a person on a nearby rooftop. I completely understood the reasoning but felt that the Manager was being petty and condescending when I asked a few questions. The questions were: “ well I get it but I was able to get to the store with no issue on time since the restriction had been lifted. Why didn’t you have someone there at that time since the issue was resolved?” “Why did it take well over one hour to return my calls since there was no longer a safety issue and I could have returned.” When she got petty and childish I told her I thought she was acting untoward and requested that the owner call me to discuss it. I gave her 48 hours for a return call and never received one. I am now leaving that store and considering changing my allegiance to Massage Envy as a result.
10 years ago (04-10-2016)
Mike was a excellent therapist. He didn't rush, very professional, made me feel very comfy. Overall i had a great experience with the therapist.
10 years ago (27-12-2016)
First off let say this i have came there 3 times and each time has not been a good expierience..i must say i have gave them opportunity to impress being that its in a good area .im not inpressed. First experience i stopped past just to see bout services. Wasnt greeted after standing there for over 2 mins. When no one else is even in the little waiting area .while staff where busy talking. I ended up leaving Second time interview. Don't know why but i give anything a second chance go to interview yet again poor customer service. Front desk. But after i get notice. I sat did application. Sat. And sat no customers had to wait a while for interview while up front where talking. Humm not my cup of tea as im listen to conversation of staff. But i wait to be interviewed. Smh. Interview with lady. Im not impress first off im sorry i know how i want to dress for interview if my employer look a mess humm all i need to say. Then comes in another lady as im being interview says she assistant manger humm why u late and come in eating taking notes carrying on conversation about something u got planned wtf.. Im ready to leave. I laugh along with there conversation so we can hurry my process up ive been here for a min. Ok then we finally shorting it up. With ill call u in a few weeks. Im in my head laughing my daughter could have did better at interview me wow ghetto not the word. I called back several times curious to see if they were still hiring and said they still looking over my application wow it take that long.okkk 3 rd time a charm humm i get a few months or so later i get a call to be interviewed again with Elizabeth im not going forget name.this time cuz im curious if they even remember me or seen i have been interview before there .dang no knowledge of me ill still come cuz im still looking and i get there. Not pressed cuz i just got a job offer but curious. Cuz. Now i have enrolled in school for massage. I come in any way Cuase this could be my 2nd job. Front desk ok gives me a application and said Elizabeth would be here in a second. Fill application out give it back and just sat for 20 mins listen to them talking. Bout they hair i lefted this place is a joke. Sorry. I been to interview at the rotunda. One as well and still didnt get a job and im just applying as front desk but it wasnt busy at all .is all i can say
10 years ago (28-12-2016)
Anthony is great! He is knowledgable and nice and did an excellent job on a few trigger spots I had in my lower back and shoulders. Highly recommend.
10 years ago (11-07-2016)
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