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Massage Envy - Hillsboro

  1. Florida
  2. Deerfield Beach Spa

Reviews, get directions and contact details for Massage Envy - Hillsboro

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Looking for professional, customized and conveniently located Deerfield Beach massages and facials? Our professional massage therapists and estheticians will customize your massage and facial to fit your needs. So make Massage Envy Spa your Deerfield Beach spa.

Address: 200 S Federal Hwy, Deerfield Beach, FL 33441, USA
Phone: (954) 570-8883
moc.yvneegassam@9990cinilc
State: Florida
Zip Code: 33441


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Reviews
Decent place but if you paid for the 6 month contract and dont use it when the contract ends after 60 days... your money is lost which is a corporate policy, I think I would just go pay for an hour massage somewhere without signing a "Contract". Massages at the Deerfield Location is ok
8 years ago (28-12-2017)
My favorite location! Everyone is super nice and all the therapist I have tried are really good.
8 years ago (11-11-2017)
DON'T GO TO THIS PLACE!! They don't honor any issues that occur and do not take responsibility for anything! Made an appointment at 9AM. The person who opens the business did not show up until 9:30! I had to leave at 10am due to another commitment. The manager called me later and said that this has unfortunately happened in the past and they are correcting it etc... So as the RIGHT thing to do, they offered me an hour massage credit. About 3 months ago, I booked an appointment and it was confirmed that I did in fact have the credit. Unfortunately , the therapist had to cancel. Not a problem. So I just tried to re-book the appointment and was told they couldn't find anything in the records!! How convenient. The owner Tatiana, will not return calls so they have their "clinical managers" take the calls. Both Brea and Lauren did not offer a satisfactory response and both were quite condescending. They have no idea about customer service. How would I have verified the last appointment if it was not agreed upon that I had a credit!? Was I going to spring it on them when I got there!?? After a lot of aggravation (let me remind you, this is for a relaxing massage!) I was offered a 1/2 hr complementary after I paid again for an hour! If you get a haircut and your stylist has to leave 1/2 way through, would you give her 1/2 the money!? I guess they feel negative comments doesn't affect their business? Many people read reviews before spending their money. I called corporate, so it is on record. Very dishonest and disloyal to their customers. Stay away!
8 years ago (16-05-2017)
Best massage I ever had with Karen McCray
8 years ago (01-12-2017)
I have been a member of Massage Envy Deerfield Beach in the Hillsboro Square Shopping Center for over a year. Unfortunately my experience has been horrible with this location. The first issue is that there is never availability when I call to schedule an appointment. Good luck scheduling a facial on nights or weekends unless you call weeks in advance. Once you are lucky enough to find availability for a service, the front desk staff is very unprofessional, unknowledgeable, and I have found to be rude at times. They care more about being on their cell phones or conducting personal conversation with other staff members (most of the time complaining about their management or other staff members) than helping customers. On TWO seperate occasions I showed up to my scheduled facial appointment only to have the therapist NOT SHOW UP. There was very little apology, and nothing done to make the situation right. There are many times that I do not use my membership for months at a time, causing my hours to stack up. I have twice booked an appointment for myself and my fiance, in which I want to transfer my unused, paid for time. I make this very clear at the time of booking, but every time there is a problem when we show up for our appointments, or a reason I am not able to transfer this time. I understand that there are restrictions, but WHY CAN THIS NOT BE TOLD AT THE TIME OF BOOKING? And their usual response, "There is nothing we can do, this is how it is." No apology EVER for mistakes or misinformation provided by their staff. My recommendation is to head south to the Pompano Beach location in the Pompano Beach Marketplace on Federal Highway. This location is cleaner, larger, with pleasant and professional front desk staff and much more availability for both massage and facial. I have also had much better sessions with the therapists at this location that actually listen to your concerns and focus on your requests. I live walking distance to the Hillsboro location, but it's worth the extra drive to Pompano to avoid all of the headaches.
9 years ago (02-12-2016)
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