Masters Auto Body

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Address: 94014, 7031 Mission St, Daly City, CA 94014, USA

Phone: (650) 997-3535

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State: California

Zip Code: 94014

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Reviews

I think I have to leave the first low rating here. I went there for the first time 9 days ago because of all 5 stars here. 

The owner Eric Steeg checked my car and he thought the damage was minor, so maybe I didn't need to open an insurance claim. Instead I could pay out of my pocket (of course it had to be less than my collision deductible to make sense.) He asked me to send him an email with photos of my damaged parts. I did ten minutes after leaving this shop. I thought after he ordered the parts, I could come back to do the repairs. I had waited for 9 days and didn't do ridesharing. Nothing happened!!! Today I visited this shop again. He simply said "he dropped the ball!" He asked me to send the same email to him again.

Besides, he had been unable to give me an rough estimate of the cost, and this time he pushed me to file two or three claims for the respective damaged areas because he changed what he had said and I had to call and appoint insurance adjuster. Also I have to wait for two more weeks because next week is a short week (Memorial Day). 

After I said "I am not happy and I might go to other shops", then he became willing to register my car in his computer and showed me the cost of different parts if they're ordered from the dealer. Now the cost of the parts for two damaged areas became more than my deductibles! He said he had some tricks for the claims and my actual cost would be less, but I didn't buy it. Those tricks didn't sound legitimate to me. He mentioned it would be like gambling. Maybe he meant a tricky dance with my auto insurance company. Sorry, but I don't gamble, especially on this. And I like to work with honest people.

I talked to another auto body shop nearby right after my leaving, and the owner said they can do it next week if the insurance adjuster can come next week!

I am really upset that my business hasn't been taken seriously and my time has been wasted. Also I don't like a dishonest person. I really will go to other shops and have a simple repairing process.

 8 years ago (26-05-2017)

I've worked with Eric a couple of times over the last two years and his service is great. He's always been more than reasonable on timing and pricing and the work has been top notch. I'd definitely recommend Masters for any of your car needs!

 8 years ago (23-01-2017)

This place is the bomb. I have been going for over 10 years. Eric has always come within 20 or 30 dollars of multiple estimates I have gotten. The work that they do is awesome!

 8 years ago (30-01-2017)

I recently had a string of bad luck w/ my car... and I REALLY treasure my car, so I did alot of research. Also, I've been in the auto business myself for many years, so I understand the importance of repairing a car the RIGHT WAY. After talking to experts in the area and inspecting the work myself, I chose Masters Auto Body in Daly City. It might look a little crazy/cluttered when you arrive, but this is the place you want to go. Master's Autobody has a passion for repairing your car right, ...(not just doing the bare minimum or a rush job). My accident caused rear suspension damage, much of which the insurance company either missed or didn't want to dig too deep into. But Eric at Master's was meticulous in determining just how deep the damage went. He also got along great with my insurance company and I had no issues arrise there. Long story short, the paint job is good, the parts and reconstruction are good, and I've driven to Tahoe 10 times with no issues or weird noises. So there ya go..."secret spot from an industry insider." I truely believe taking my car to  Master's Autoboy prolonged its life, and it sparkles once again! PS- this is also the secret spot for help with paintless dent repair. GOOD paintless dent repair.

 9 years ago (28-03-2016)

Satisfied my purpose perfectly.

I went in there for an estimate on the basis of the other reviews. The owner, Eric, with whom I spoke, clearly does fine work from what I observed of the cars they were finishing when I dropped into the garage, and additionally he was remarkably professional and personable. He gave the impression he knew what he was doing on the car business and he showed he listened to what I told, using the information on his own later on. His estimate and advice were just what I needed and I felt the service was good such that I wanted to add a review here.

 11 years ago (06-08-2014)

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