McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 28215 Tamiami Trl , Bonita Springs 34134, FL, US

Phone: (239) 947-3300

State: FL

City: Bonita Springs

Zip Code: 34134

Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews

I ordered online thru the app and that worked great and food was ready shortly after I arrived, that said you would think it would have been hot.  Burger and fries were luke warm at best Sat in dining room but what was most upsetting after paying so much for lunch and upgrading from a medium to large fry, it was only about 2/3 full.  I paid good hard earned money for a large and received maybe a medium.  Completely ripped off and major disappointment.  The team could at least make sure the fries are FULL and HOT  We all know you can do better.  The pics added show my disappointment.

Disappointing and Concerning Experience at McDonald’s  Date:12/24/2023  I visited the McDonald’s located at 28215 S Tamiami Trail, Bonita Springs, in the early hours of 12/24/2023 , and I regret to report that my experience was deeply unsatisfactory. My interaction at the drive-thru started off unpleasantly, as the staff lacked basic courtesy and politeness.  Upon reaching the window to receive my order, the situation did not improve. Not only was the food I received poorly prepared, but there was also a delay in service, forcing me to use my car horn to attract the staff’s attention to request ketchup. Moreover, my order did not include napkins, which is a significant oversight.  A particular concern was the preparation of my fries. Due to my medical condition, I specifically requested fresh fries without salt. Unfortunately, what I received was the opposite: fries with extra salt. The lack of attention to this request not only affected me personally but could also be dangerous for customers with severe dietary restrictions.  Lastly, I would like to point out that the individual who served me, a young woman with long, curly hair, displayed an inappropriate attitude for customer service. I understand that everyone can have an off day, but the attitude and service provided were far from acceptable in a professional environment.  I sincerely hope this review serves to improve the service at this McDonald’s location and ensures that future customers do not have to undergo a similar experience.  Sincerely, Deborah G

About 3:30pm, Saturday, January 13, 2024.  Me and my friend went through the Drive-Thru.  The entire crew didn't know what they were doing. They were very disrespectful and rude, with a very bad attitude, and tried making my friend and I pay TWICE the amount. My friend handed his card over to pay for his meal, and they said it was all good. I handed mine over, and the balance wasn't enough, okay. So then my friend ends up paying for MY meal.  I went inside to confront the staff, and they all looked around like chickens without heads. "uh, which order?"  And then once I get the order number one, it's on a dine-in plate. We went through the drive-thru, we do not want to dine in! I corrected them, and they finally gave me MY order in a bag. My friend's order was ready, but taken away from me, and they apparently didn't know that it was for us! They thought it was for another Drive-Thru customer!  I had to fight for our food and explain to them that we paid for both orders already.  What a nonsensical mess. This restaurant needs better training and staff.

Absolutely terrible.  Managers are completely rude.  Food is always wrong. I can't understand how this is aloud.  But then I remember it's mc Donald's.  Just go to tacobellFood: 1/5

Only go hear if you want a dirty floor stale food, and workers who spill your drinks. I watched the girl go around the corner looking for my table. Ignored the front of the house. She then proceeded to walk back to the kitchen with the order in hand. And drinks tipped over. After waiting for 30 mins. NO ONE CALLED OUT THE ORDER NUMBER. I had to go up and tell them I was waiting for my order I say she had. The guy gives me a shocked face then yells at a "Christina" who the comes around the corner of the counter holding the order, no attempt at cleaning the spilled drinks, or somewhat fresh food. The fries were cold like they came out of a freezer. The chicken nuggets were rock solid. The frappe was melted. Not to mention there's no tables for anyone to sit at and trash all over the lobby. The kiosks have what looks like ice cream sprayed all over the screens.

The gentlemen at the machine and first window Alex is exceptional. This guy want above and beyond to make my order and my quick couple minutes hilarious. Alex made my day. Tell Alex you appreciate him and he deserves a raise or a promotion for outstanding service.Food: 5/5

On Tuesday morning on the 26th September 2023 at 2:00 a.m. a cashier Paula according to her,  left me hanging at drive-thru after she told me to go ahead and order whenever I'm ready. I then parked my car and went inside only to find her with co-workers and friends at the table while eating and laughing. I noticed that she still had her headphone monitors on. Felt deliberately ignored. I did express to her that she left me hanging at drive-thru. All she did was roll her eyes at me while she proceeded to take my order.

I’ve been sitting here waiting for them to take my order while the workers all just sitting around inside just for them to finally 10 minutes later tell me they aren’t taking orders. So much for the 24 hour service they advertise.  Worst service I have ever seen at a McDonald’s.

First time coming in years... and it’s 3:30am.... but google assured me it was 24 hours... so i get in my car and drive to the only place open at this time...  I sat in drive thru for 20 minutes without anyone speaking to me.  I drove to the window... and still no answer... so I park and go in and the guy seemed like he didn’t want to do his job and kept saying they were closed even though it’s a 24 drive thru and lobby location... I don’t think I’ll ever come back.  I wasted my time and gas for nothing. Customers should be warned in advance... so we can plan accordingly.  There are no signs stating the closure.  That’s bad business.

We ordered 6 soft serve ice cream and three cookies. We smashed it all up in a tuber-ware with a brownie, Reese’s, chocolate syrup and sprinkles. It was heaven. Thanks for great soft serve.Food: 5/5

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