Reviews, get directions and contact details for McDonald's

"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."
Address: 3005 N Water St , Decatur 62526, IL, US
Phone: (217) 877-9259
State: IL
City: Decatur
Zip Code: 62526

Opening Hours

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

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Took forever for a simple order then when they finally gave it to me, it was only half my order. I didn't realize till after I got home and was forced to drive back to them to get a refund instead of doing it over the phone. I'm sick I don't feel good I just wanted some breakfast but I got a massive headache insteadFood: 1/5
Probably the worst McDonald's in the area, if you can make it, the one on 43 has the friendliest staff and makes your order correctly. I came here and the staff said verbally that they were mad at having to make plain burgers all the time and purposely put onions all over my sand which. On top of this, they close early at least once a week, and tend to claim it's due to short staffing but when you go inside there's 15 people and 4 sitting around talking. Their hours change on a day to day basis, they could close anywhere between 8pm-11pm, and while usually it's around 10pm they've closed as early as noon before. I went to pick up a mobile order at 10:30 and they said they were closed, and we kept trying to clarify what was happening because the worker was talking in a whisper into the microphone and she was rude because of this. Generally, this McDonald's sucks and don't eat here unless you have to.
Lady at the drive-through, had a sour attitude, and took 10 minutes for two orders. We ended up driving off because it took so long she decided opening lids was more important. She was wearing a Southeast jacket with her hair down gross, when we eventually pulled up to the window she sighed and looked up without even greeting without even saying anything, this was our que to just go
this is the worst service. i asked simple questions, and got so much attitude. I am also a fast food work and to be so disrespectful over such small things is actually sad. I wasn’t rude at all but asked for two separate orders which i know can be inconvenient but it’s really not i’ve done 4 separate orders before. and then i asked for just an added hashbrown which in my experience are usually already made. so you need to have a perfect simple order here if you don’t want to get attitude. So yeah that made me mad. hope y’all talk to your employees about costumer service cuz that AINT IT.:
Worst experience. Night shift told me they couldn’t provide the food I ordered on the app. Offered an alternative. Then said they couldn’t do that including french fries or give my money back. Even after speaking with Manager Liv. Was told to contact a 1-800 number for further help with a refund. Only giving 1 star because 0 stars isn’t an option.
Went there to get dinner last night. They were slow as hell. The girl at the drive thru window was rude as hell. The fries were cold not even warm at all. The double cheeseburgers were cold and the 20 piece nuggets were cold and tasted oldFood: 1/5
The food was good, and the mobile app ordering system was easy. It just took a while to have my food dropped off at the curbside spot. Somone was served before me when I had gotten there before them. But that's a minor issue really. Parking: Multiple curbside spots are available, as well as handicap spots.
I chose the drive thru on my way to work for a quick caramel frappe. Customer service was fast and courteous. I recommend this McDonalds.Food: 5/5
The people that work there dont care about giving the right orders or even all there order, very disrespectful. Just stand around on phone, wait time is horrible. Vegetarian options: Fish sandwich that's it. Kid-friendliness: Nothing for kids to play with.
Horrible service everytime I go there. First time I’ve been there in 5 months today and had my order wrong and told me I would have to reorder then and wait another 15 minutes after I already waited 15. I ordered something that is on a sign displayed in the drive thru line and no one knew what I was talking about yet wouldn’t come out and see what I was talking about. So incompetent. Never a good experience in probably the last 4 years there.
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