McDonald's

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"We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection."

Address: 3619 Wilkins Ave , Baltimore 21229, MD, US

Phone: (410) 368-6664

State: MD

City: Baltimore

Zip Code: 21229

Opening Hours

Monday: 06:00-00:00
Tuesday: 06:00-00:00
Wednesday: 06:00-00:00
Thursday: 06:00-00:00
Friday: 06:00-00:00
Saturday: 06:00-00:00
Sunday: 06:00-23:00

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Reviews

They have two drive through lanes I’m in lane two & there is a car in lane one already. Employee ask me to give them one minute and I say ok. Car in lane one places there order and pulls up, then another vehicle pulls up in lane one and places there order and pulls up and I’m still sitting waiting to order in lane twoFood: 4/5

Food and atmosphere are typical McDonalds. The service has a lot to be desired. You'll wait to have a cashier take your order when there is no one else in line. You will not receive a proper greeting or a thank you for your business. If you pay with a $20, the clerk will hold it up to a ceiling light as if you are a master counterfeiter... as if the person even knows what they're looking for. And then you will wait for your meal longer than normal and will not have your number called out. After waiting too long you will go to an employee to ask about your meal and they will turn and pull it off of the shelf. More training is strongly recommended.

********** AVOID THIS LOCATION***********  I purchased a McCrispy Deluxe Sandwich and fries through the drive through. My passenger paid for them and his order. The bacon was left off and the fries were cold on arrival. My passenger paid for them.  I was late for work, and planned to call when I arrived my office. I tried to reach somebody by phone. No answer, and phone at this location. would not accept messages. I was unable to get through until few days later.  I was finally able to reach someone at this location to by phone. A woman by the name of Charise? told me to bring it back, and told me to bring the receipt. I explained to her that I did not have it and that my friend paid for ot via credit card. She said it would be fine.  It was several days before I was able to return and when I did, an aggressive, slender man with horn rimmed glasses rudly replaced my order. I believe him to be the owner.  He was so obsessed with getting a receipt in spite of me having the sandwich and 3/4 full FF container.  His behavior was angry and aggressive. Several of his employees including several from the "Catonsville store" huddled around as he rudly told me "no refunds or exchanges without a receipt"  There 6 employees there with him. It was like a gang. His mannerisms and rudness were threatening!  After embarrassing me, he replaced my order.  This "manager's" behavior was horrible! I was polite and put out by the lack of attention to assembling my original sandwich and selling me cold, hard, greasy fries.  This is by far the worst customer service I have received in a long. long time.  His behavior is costing this location sales! All because of his obsession with getting the receipt.  AVOID THIS LOCATION AT ALL COST!!!

My grandson was hungry after we picked our crabs up from captain dick’s and the restaurant was clean and the food was made fresh. It was very goodFood: 5/5

I ordered 3 cafe mochas and the barista did not put the chocolate in it. Worst outlet ever. Avoid at all timesFood: 1/5

No salads  No respect for poor clientele for who salad must be too good and too healthyFood: 4/5

It's 11:38pm, the web and the store signs indicate the drive thru closes at 12am..I am in the drive thru and no one has come to assist and I can clearly see several people inside, smhService: 1/5

Do not use the mobile App! It’s super janky and only will stress you out, the staff out and waste your money.  I cannot rate if the food is good or bad. I am giving the restaurant 5 stars because they did try to help. The app malfunctioned and my order was never sent to the restaurant. When my order was never received, I asked if I could get a refund. They said, unfortunately I had to contact corporate.  Which is fine but corporate said to return to the restaurant. Very confusing to say the least. The only help the store could provide was a phone number for the district manager. So, honestly I am blaming corporate for this not the specific restaurant.  I do not want to speak to this person unless they can explain to me why their employees are unable to refund a customer seven dollars. This whole thing was over seven dollars.  Does McDonalds corporate take 7 dollars out of their employees paychecks if they give a refund? Does McDonalds terminate their employees for giving good customer service?  They must be because I cannot fathom why the manager would be unable to give a refund to a customer even with substantial evidence was presented to them.  All that being said, the manager who tried to help me was VERY hard working. They were constantly getting orders ready and delivering food to customers.  I absolutely do not want this manager to be reprimanded for this interaction. They basically broke it down that there was nothing they could do. Nothing the store could do for me at all. It was on a corporate level to resolve this issue.  I believe that this is the fault of McDonalds corporate and higher up management. They must be threatening employees for giving refunds. Otherwise, I cannot imagine someone being so adamant about protecting the sanctity of $7.

Drive thru kinda slow but food was worth itFood: 5/5

For the third time in a row that I ordered apple pies at night after 10 pm through the drive thru I got expired pies.  The first time didn't notice till I got home.  The second time I did the same and forgot to check before I left.  This time I checked.  I told the lady I wanted fresh pies and she said it would take 3 minutes and told me to pull up.  After over 15 minutes I had to get out of my car and go get them because they forgot I was sitting outside.

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