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Mission Viejo Social Security Office

  1. California

Reviews, get directions and contact details for Mission Viejo Social Security Office

Mission Viejo Social Security Office
Address: 26051 Acero Road, Mission Viejo, CA 92691, USA
Phone: (800) 772-1213
State: California
Zip Code: 92691


Opening Hours

Monday: 9:00 AM – 4:00 PM
Tuesday: 9:00 AM – 4:00 PM
Wednesday: 9:00 AM – 12:00 PM
Thursday: 9:00 AM – 4:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
One star for the waiting time, another star for the clerk who actually got my information right and processed, the SECOND time! I went to this office, dreadfully, back in September for a simple name change... The girl at the window who yelled my number and was ready to punch anyone in the face, had the audacity to process my name wrong. As I reviewed my receipt to make sure everything was right a simple misspelling threw everything off the track! I pointed it out and asked her to correct it (one letter), and she did. She actually shredded the receipt with the misspelled name in front of me and went ahead and re-typed it and made another "submission" with the correct spelling. I got a new receipt with the correction. Everything Ok. Thank you? Two weeks passed. No SS card. On the third week I called the 800 number, which took literally one hour on hold, the clerk who picked up and looked up my info said "oh, there is nothing processed for you since 2015. I don't show any type of update for your name. Do you have a receipt?...Then you must go to the office again and ask them what is going on"... !!!!!!!!!!!!! I could not believe it. I had the f%^&*#g receipt with my name changed and the date of submission from the local Social Security Office but IT WAS NEVER PROCESSED!! So, I was never there!! Great! There goes hours of my job, that I have to make up for just so that I get taxed on my paycheck TO PAY for the ineptitude of certain government's employees. Great job!!! Second time around, a few weeks later I go back. I switch everything, AGAIN. With the receipt on my hand from their office, I have to EXPLAIN to the person on the window that one of her co-workers did it wrong the first time. Her simple response "oops, sorry". ... SS card did come the second time around, after ten days, during the holidays of course.
7 years ago (06-01-2018)
I know places like this can get a bad reputation, but I had a really wonderful and pleasant experience. I came in to change my name due to marriage! They open at 9 am, I arrived at 8:30 am and got in line. The security guard came out around 8:45-8:50 am and told us the rules. He was VERY polite and kind, but strict of course! He started checking people in shortly after that. He checks all of your bags, no food inside, only water allowed. Don't plan on playing on your phone, they don't like that either. (I didn't find out the hard way) Once seated I waited about 10 minutes for my number to be called. I was met by Mary. She was a gem! She was so sweet and got my name change stuff done in about 7-10 minutes. It was really fast and she was so pleasant. The people here seem to really enjoy their jobs. I was out of the office and in my car by 9:20 am. What you will need: driver's license, passport, change of name application and a certified copy of your marriage certificate (not license)! That's what I had and we're good!! I came in on a Friday morning. Oh and in the parking lot and a towel fell out of my car and a kind person picked it up and gently placed it on my mirror so it wouldn't get dirtier. Over all a wonderful experience! Thanks Mission Viejo Social Security! Very nice location, very clean office!
8 years ago (27-10-2017)
Surprisingly fast. I got here at exactly 9:05am. Even though there was a bit of a line, it went quickly. You get a ticket and wait inside. No cellphone use. I'm not sure what everyone is complaining about, this place was really friendly, and the guard made the rules simple to understand and was exceptionally helpful. Granted, I had all the paper work ready for my name change after marriage. The form is free online, and easy to fill out. I just needed a copy of my marriage certificate, my driver's license, and a completed form. Done in exactly 30 minutes.
8 years ago (13-09-2017)
Super fast, If you have all your paperwork ready. I was in line, processed, and out the door in twenty minutes for a last name change request. No appointments available for that type of request. Thoroughly search every bag so travel lite if you want to get in quick. Small space so try and leave kids with a sitter and go alone.
8 years ago (17-07-2017)
Great people, very friendly, very professional , specially the guard at front door, and Mr. Farr, they are wonderful. Thanks
7 years ago (16-12-2017)
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