Mitchell

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Address: 7 Federal Rd, Danbury, CT 06810, USA

Phone: (203) 744-0600

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State: Connecticut

Zip Code: 06810

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Reviews

I purchased a System 2000 Boiler from Mitchell about 3 years ago.  It was their top of the line boiler and I was very pleased with the installation and product.  Unfortunately it started to leak yesterday.  This sometimes happens so not a big issue.  I called Mitchell and they said they would come over right away and service it.  They called back 20 minutes later and said they can not prioritize my service because they just realized I don't buy oil from them. So now I need to call a different plumber who isn't as familiar with System 2000 since that is not the boiler they typically install.  In my opinion, Mitchell should prioritize my service appointment because I purchased the boiler from them, regardless of who I purchase oil from.

 10 years ago (24-02-2017)

Needed an emergency delivery on a Friday 4pm. Call them and this guy was very rude and unprofessional and said he was not coming and that should go to the gas station and get 10 gallons of oil for the night. So disrespectful. 
At the end I did have to get the oil myself for my emergency.  I only got my delivery on Monday. It was a freaking cold weekend in New Fairfield.

 10 years ago (03-03-2017)

I have been a Mitchell customer since 2010.  I have nothing but high praises for this company and their staff.

From the people I've worked with on the phone to the technicians who come to my house for delivery or service, all have been extremely helpful, professional and friendly.

I like that their service plan prices vary according to service level wanted.  They also have fuel oil plans that vary by market cost or are 'locked in' at a set price.  They have always been helpful providing options and explanations and reviewing my history to help me pick the best plans for me.

I have had several occasions that I needed regular or emergency (nights/weekends) service under my plan and they have always responded promptly to fix whatever the problem was.  Their technicians are extremely knowledgeable and able to fix whatever I've had wrong, from broken pumps to broken controller cards.

I've also hired Mitchell to do work on my house - coordinating/installing gas lines and moving heating pipes during construction.  They've always been here on time, as scheduled and did an excellent job.

If you're reading Google ratings, don't be fooled by the low ones - My experience across the board with Mitchell has been excellent and it seems a number of other faithful customers have also had similar experiences.

 11 years ago (06-11-2015)

I would like to thank everyone at Mitchell; the tech, Mario, was wonderful; not only did he put up with my dogs, he was very thorough, explained everything to me every step of the way, and took care of all of my concerns. I feel relieved that I won't have to worry about my heating system this winter.

I would like to add another note of appreciation for the gentleman who delivers the propane to my home. He's just wonderful (like Mario), and because of the fencing I put in for the dogs, I inadvertently made the delivery process difficult. This guy has been such a peach since I moved in. 

And Tom Defeo in the office was very helpful. Good team!!

 13 years ago (24-11-2013)

Can not recommend 

 10 years ago (15-11-2016)

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