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Mohegan Lake Volkswagen

  1. New York
  2. Putnam Valley Store

Reviews, get directions and contact details for Mohegan Lake Volkswagen

Mohegan Lake Volkswagen

About

As a single owner run business, the family environment makes doing business with us as comfortable as your living room couch. Come and visit us in person and JOIN THE FAMILY! Offering no pressure Sales, Parts, and Personalized Service for over 40 years

Address: 1744 E Main St, Mohegan Lake, NY 10547, USA
Phone: (914) 528-8076
State: New York
Zip Code: 10547


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Reviews
Horrible experience with David Slavin, he was very pleasant at first when he thought I was coming into purchase a vehicle but the tables turned when he found out I wanted to find out what my options were for returning my vehicle. I went in to discuss possibly selling back my car, as I am moving to an area where it won't be necessary for me to have it. I just wanted to know what my options were. When I pulled out a piece of paper to show him how much I owed on the car ( assuming I would have a balance due ) he waved his finger in my face and in a very nasty tone said "you don't tell me how much the car is worth, I tell you!" I was in no way trying to tell him how much I thought the car was worth, just trying to figure out how much I'd owe back. I've never had a man wave a finger in my face in my life and I found it incredibly rude and disrespectful. I was nothing but nice to this man and I didn't deserve that kind of treatment. David then said to me "let me go to the back and talk to my manager" comes back and says "yea, he doesn't want anything to do with that vehicle". That's fine but it's in mint condition and no one even took a look at it, like he said they would in the beginning of our interaction. I guess, if you aren't looking to purchase they don't want anything to do with you. Customer service is the main component in sales and I found it to be extremely lacking and somewhat degrading. I will never go back to this location and I will be contacting corporate to discuss this matter further.
8 years ago (07-06-2017)
Shady ! Brought my car in for an oil change, came out with a list of things wrong with it. The next day my car shuts off while I was driving it, now I have to wait till Monday to speak to someone. My car was perfectly fine before I brought it here!
8 years ago (05-08-2017)
After having 2 major services performed here for my VW (at ML Audi down the street), I recommend them highly. Waiting area is nicer than most, service staff was straight to the point and helpful, and the work finished quickly. All the points these negative reviews are making were nowhere to be found in my experience there!
8 years ago (24-03-2017)
Came to return my leased Jetta and was slapped with fees and more fees. Can you take care of the extra milage fees? Yes, we will give you a check for $2200 but your new Jetta will lease will about same price as Audi. So much for customer loyalty. A few emails later I got a much lower quote by phone and picked up the Jetta from a more flexible dealer. I don't know why I even wasted my time negotiating with these nasty people. VW is going under, and dealers know it but some still live in denial.
8 years ago (19-06-2017)
Still satisfied after 20 months! Majority of the reviews I read, are typically describing customers first visit and / or purchase experience. To this day, 20 months later, I remain extremely impressed with our Jetta and Mohegan Lake Volkswagen. My initial visit to Mohegan Lake Volkswagen, was simply to "Take a look" at the Jetta for my daughters first car. My walk around in the dealership was very inviting with no salesman breathing down my back. Salesman, David Slavin, did approached me, in a very pleasant way and made me feel very much at ease. As my interest grew stronger, after comparing the Jetta to other comparable vehicles, I began to ask David some questions. David was extremely knowledgeable and offered the Jetta at a very fair price. Since my purchase, and many miles later, I remain very satisfied with the Jetta and the service department at Mohegan Lake. Thanks Mohegan Lake Volkswagen and David Slavin.
8 years ago (10-04-2017)
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