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Montana Health Co-Op

  1. Montana
  2. Montana Health

Reviews, get directions and contact details for Montana Health Co-Op

Montana Health Co-Op
Address: 5 & 6, 1005 Partridge Place, Helena, MT 59602, USA
Phone: (406) 447-9510
State: Montana
City: Helena
Zip Code: 59602


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
It took nearly a month to get my member number. I had had an accident from which I wasn't recovering well from so I waited, in pain, for the card to arrive. X-ray says not broken. Card arrived, doc sees my ankle, orders an MRI and follow-up with specialist. That was January 24. Today, February 5, MRI DENIED. I've included the pictures that were taken on 1-24-18. The accident happened 10/30/17. So now what? Approvals and denials take between 7 and 14 days. The gal in scheduling was surprised it was denied and wasn't sure what is next other than re-submit and appeal. So here I sit, in pain. I have ibuprofen. I subscribed through the marketplace. It is an Obama-care, Trump-Don't-Care, plan, un-subsidized - I pay the full amount, $534 per month with a $7200 deductable/out-of-pocket co-pay. I would be the one paying for the MRI - not them. It has been mentioned to me that it is Montana Health Co-op's policy to deny first an ask questions later. What if I had cancer or something requiring immediate care. This is scary folks. So here I sit, as I cannot walk, and a diagnostic test to see the extent of the damage is DENIED. I hope my review helps others choose a better company.
7 years ago (07-02-2018)
Their plans are deceptive. They lie. I kind of feel scammed. My out-of-pocket expenses were $1500 more than what they said they were. They base it on some kind of arbitrary internal amount rather than what I actually paid. The bills came to much more money. That is ridiculous and very very frustrating. They also take months to send you any kind of response. Do not go with the Health Co-Op for any reason. an update: 2 years after I posted this in 2015. Please note, I didn't understand balance billing at the time, a practice I still feel is completely unfair for the patient. However, I do have more to share about my experience with this company. In January 2017, two years after my procedure, and after I'd paid off the hospital, I get an updated explanation of benefits from Mt Health Co-Op. Then I get a bill from the hospital for $638.33. Even though I'd already paid this account in full, the insurance company had demanded a refund from the hospital and I was going to have to pay the difference. According to MT Health Co-Op there had been a computer glitch, and they were working it out with the hospital billing. Apparently, I didn't really owe anything, but over the next few months I received weekly calls from the hospital collection agency demanding payment on my account. An account I had already paid off. Several more times I called the insurance company to find out why this was happening. I relayed information to the hospital. Back and forth phone calls, and more paperwork. Finally, by May this was cleared up. Then today, June 2017, I received a refund check in the mail for $700 - apparently the hospital overcharged me. The fact this happened 2 years later is ridiculous.
8 years ago (23-06-2017)
I haven't explored how my coverage will work as of yet, but re: customer service; I called the Helena office today to set up my payment and the staff I spoke with were responsive and capable.
8 years ago (27-12-2017)
The Customer Service was great, prompt and courteous, all my questions were answered. The call was under 5 minutes, Love that!
8 years ago (06-10-2017)
If I could give them a zero I would. Stay away! Awful coverage, unorganized and (for the most part) uneducated staff. I've had medical offices tell me they refused to sign up as an "in-network" provider because of extremely slow reimbursement and because, and I quote, "we can see the writing on the wall - the co-op is operating in the red and probably won't survive much longer and we don't want to get stuck with unpaid reimbursements." I recently received a bill from a medical provider for services received in May 2016. When I contacted them to see why Ieas just getting this bill a year later they explained that they don't bill the patient until receiving the insurance company's determination, and MHC had JUST processed the claim. Unfortunately my insurance through my previous employer was with MHC, so one of themajor factors in me looking for a new job this past spring was for better insurance, and insurance NOT through MHC.
8 years ago (30-08-2017)
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