Montecito Village Grocery

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About

Welcome to the new Montecito Village Grocery! Our vision is an assortment of conventional and organic items you know and trust, as well as new products.

Story

As residents of Montecito, we were looking for a convenient place with great products to do our grocery shopping. Our focus is on the customer through providing great service from our friendly staff, stocking products you love, and an overall awesome shopping experience. We continue to improve the store every day and will be remodeling the store to serve you better in the New Year.

Our vision is to have an assortment of conventional and organic items you know and trust, as well as new products we discover along the way. We invite you to visit the New Montecito Village Grocery, and if there is anything you think we should carry or if you have any other advice, please let us know.

Address: 1482 E Valley Rd, Santa Barbara, CA 93108, USA

Phone: (805) 969-1112

Website

State: California

City: Santa Barbara

Zip Code: 93108

Opening Hours

Monday: 7:00 AM – 8:00 PM
Tuesday: 7:00 AM – 8:00 PM
Wednesday: 7:00 AM – 8:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 7:00 AM – 8:00 PM

Update Info

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Reviews

Absolute best grocery in town for fresh meats and organic and healthy fresh food. It’s not large but it has all the things you’d find at a Whole Foods (and some things even healthier than that) and it’s super convenient.

 7 years ago (30-03-2018)

Hello! I am a local resident who was in love with our Montecito Village Grocery. That’s until yesterday... Last night I bought a bottle of wine that I accidentally dropped and shattered outside. When I came back inside a couple of minutes later and tried to buy the same wine again a very nice cashier named Daisy Avila offered that they could actually just replace my wine as a courtesy. It was not an expensive bottle but I was  really thrilled to see real customer CARE actually working for a change. But I was so wrong! Nice and courteous Daisy called the absolutely unfriendly and confrontational (btw I am not judging from only this incident, I live a block away and shop at your store every single day) guy Jose Maldonado who rudely refused to honor the courtesy offer, which was just made by his colleague. Initially Jose did not even want to tell me his name. Believe it or not he had to call the owner of the store to ask his permission to introduce himself! Net result: insult was added to injury for no good reason as at stake was openly a $19-dollar wine bottle. So, let me break it down for you all:
Montecito Grocery is a very expensive store where for all that extra money they MUST have a great customer service. Among many other things that means their staff must be competent, courteous and accommodating to their very narrow client base, i.e. ready to help develop and nourish customer relationships not ruin the same. We the locals come here not just for food, most of which we all can simply order online or buy much cheaper a mile down the road, but for the “neighborhood store” atmosphere, that is definitely missing now. 
In the business of selling food there is no place for the word NO, there is always a way to please the costumer who you want to see again and again. So, guys ask yourselves: do you really want your customer to come back?
Staff MUST learn the word "sorry" when they make mistakes, because this is the only important word Montecito Grocery staff don't know. They just don't care about you, that’s the atmosphere felt all over the store, which may be OK at a Walmart, but not OK whatsoever in our beautiful and unique village, that we all live in, and not in the store we all used to love.
You cannot offer something that you say you can do as a courtesy and then rudely take back in five minutes. That is not professional and a sure way to make the customer feel upset and turned off.
At the end of the day your staff "saved" you 19$ but robbed you of thousands of dollars that I would spent in your store. FYI: we have many kids who loved to come to your store for their favorite treats, I have a food blog with almost 15,000 followers and I used to buy ingredients for my weekly recipes at your store etc. Now we would definitely switch to Trader Joe's, Vons, Montecito Bistro and buy some unique foods that you carry online - you know it’s very easy this day and age!
Now that everybody googles things before doing them nothing matters more for a retail store than customer reviews. They can help you improve your business, look at your business from the outside, identify and rid yourself of the bad staff members whose attitude drags your business down. This is my perception of the Montecito Grocery staff now: unfit for the customer-intensive job, rude and unprofessional.
In summary and as the result I am not seeking or expecting apologies or replacement of that proverbial wine bottle. However you don't need to expect us to come back, or keep our concerns about your business to ourselves. The Internet and attentive local press give us plenty of venues to voice such concerns and spread the word. I just wish that here in our lovely-looking Montecito food store, people did not have to feel unwelcome and uncomfortable buying a bottle of wine at the end of the long, hard, rainy day. Not nice! Shame on you, Montecito Grocery!

      
      
      
 7 years ago (08-01-2018)

I have been shopping at the Montecito Village Grocery for years.  I believe they have a new owner and the improvements they have made are fantastic.  A selection of foods I would not be able to find at Vons.  Only concern:  The vegetable section seems to have gotten smaller.

 8 years ago (20-06-2017)

Great cheese and wine options, specialty food items and the friendliest service. 

 8 years ago (05-07-2017)

I bought a sandwhich here with one of my friends that lived near by. It was big enough to split because we were not too hungry and it was pretty good. Nice and convenient when your in montecito.

 10 years ago (05-09-2015)

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