Motown Taxi

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Address: Morgantown, WV, USA

Phone: (304) 291-8294

Website

State: West Virginia

City: Morgantown

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I love the new reservation system! It really gives me piece of mind knowing that the calls I make with an actual person take priority for you guys! Thanks for letting me know I can get to work hassle free like I did today.

Woke up and already saw a text that the taxi was on the way. Can't ask for more!

 8 years ago (11-03-2018)

I wanted to edit my review because it was unkind, and I apologize. However, my order was placed at 11:48 and I got a text message stating the driver was on his way at exactly 1:48, so it was definitely well over 2 hours before my taxi arrived, (more than double my quoted time, not simply 30 minutes late).  I did call to see if I was still being picked up - 6 times, actually - but when no one picked up after 3 minutes and 33 seconds when I called at 1:09 a.m. I assumed no one was managing the phone lines. So, the driver didn't pick me up at 1:30 a.m., nor did I hang up after being on hold for less than 60 seconds, nor did I tell anyone I no longer wanted a taxi (since clearly I was picked up). Since you utilize a text system when the cab is on the way you might consider utilizing that system when you're over double your quoted time.  Thank you for your time to respond.

 8 years ago (02-04-2018)

This is the worst cab company I've ever dealt with. I tried to set up a reservation for 6:15am this morning last night, which they can not do because of shift change. I called back at 6:30am this morning to set one up for 7:30am at a location in Bridgeport for a ride home which was ten minutes away and I thought an hour would be plenty of time to give them after a shift change. They sent me two messages saying cab#5516 was on its way at 7:38am and 8:25am. I called at 8:04am because no one had showed up. He told me they took the call from him and he would be there shortly. They arrived at 8:35am which was an hour after my reservation time. The manager/driver then told me sorry he had to take his kid to school and that was the reason for the delay. How unprofessional. I used royal cab before which was bad but at least they showed up when scheduled. Just for verification, this is your cab company. I called 291-8294 and set this reservation up. I understand people calling off or being busy, but do not give me the excuse you had to take your kid to school. If you take a reservation, follow through. I waited 35 minutes before I even called to locate the cab. I'm very dissatisfied.

 8 years ago (19-03-2018)

Best cab company in Morgantown hand down. I don't mess with yellow cabs any more after they "forgot" about my order and I had to walk in the rain. Getting an actual order number on the phone reminds me that I am dealing with a legit place of business.

 8 years ago (21-03-2018)

In order to be on time you have to schedule a taxi for almost 2 hours in advance! Dispatch can never tell you anything when you call, but can is on the way. Every once in a blue moon they're actual on time. Service sucks!! Either hire more drivers or buy more taxi!!

It would be nice when cabs are running behind to get a call or text. I think that would help a lot. Drivers have gotten a lot better with being on schedule. But when things happen to put schedule behind a call for convenience would be nice. Changing my review to 4 stars because drivers and dispatch has gotten sooooo much better since first review.

 8 years ago (06-03-2018)

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