Mountain Reservations

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Address: 2795 E Cottonwood Pkwy, Salt Lake City, UT 84121, USA

Phone: (800) 754-9378

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State: Utah

Zip Code: 84121

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Reviews

I used Mountain Reservations for our family ski trip over Christmas 2014.  Due to misleading statements and lack of detail they cost us a lot of money.  I had an $850 trip insurance that I never saw proof of buying but was charged for. We cannot get our money back for ski lift tickets on one of our members that could not go - was under assumption from company that "everything" was covered in case a member couldn't go on trip.  I also mentioned that our boys were actively deployed and it was never mentioned to me that they could have gotten lift tickets at half the price.  I felt very deceived and mislead by this company and paid a huge price of $13,000 for a trip that I could have spent a lot less if they truly would  have been honest about deadlines, prices and discounts that were available.  Never again will I book through MOuntain Reservations.  Be aware of any promises they make and be sure to see proof of insurance before buying - big mistake on my part.  It didn't cover "everything" as they tell you over the phone.  Shady not to ever get a copy of that insurance policy I supposedly bought.

 10 years ago (26-01-2015)

This company adds various amenities to the room description and when you arrive they are different.  Their answer is that the inert of the condo made changes without communicating it to mountain reservations. In the end they say sorry, we Will offer a small decrease in price but you're stuck with a product you didn't sign up for. Haven't dealt with anything this ridiculous in a while. Use a local company and bypass this broker. 

 11 years ago (25-03-2014)

This company is also owned by VacationRoost, they are the worst!!! Trying to get a refund for a trip that was cancelled due to road closure... They will not refund it, nor does the Vacation Insurance Company Vacation Guard want to refund either. We are out $1000 for a 2 day trip we did not use. DO NOT USE THEM!!! GO local!!

 11 years ago (08-05-2014)

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