Mutual Materials

Reviews, get directions and contact details for Mutual Materials

Address: 3150 29th Ave SW, Tumwater, WA 98512, USA

Phone: (360) 357-3344

Website

State: Washington

City: Tumwater

Zip Code: 98512

Opening Hours

Monday: 7:00 AM – 4:00 PM
Tuesday: 7:00 AM – 4:00 PM
Wednesday: 7:00 AM – 4:00 PM
Thursday: 7:00 AM – 4:00 PM
Friday: 7:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This was my first visit to Mutual Materials. Both Christina and Melinda? (sorry I am unable to recall her name),  the ladies in the front office, were very kind and helpful to me. Christina explained their process to me and showed me what  types of flagstone are available.

Melinda (?) came out of her office to assist me with paying my bill, when I returned from the quarry with my load, as Christina was assisting another client.

 I will definitely return to Mutual Materials for more product in order to complete the walkway I am constructing from my front porch to my driveway. Since I don't want to overload the trunk of my Honda Accord I just took 325 lbs on this visit. It will probably take 3 or 4 more trips to complete my project, but I don't mind....Mutual Materials isn't that far from where I usually shop on the west side anyway.

 9 years ago (15-12-2017)

Avoid Mutual Materials in Olympia and go to PSP (Professional Stone Products) down the street where they actually want your business.

Summary (details below): The two ladies in the office obviously don't want to help you.  To be frank, they're lazy and it's too much of an effort to get out of their chair and help you.  They don't want to answer your questions, and they will make it obvious by huffing and puffing. Also, I was scoffed at when I left (read below). I am down $50, but they will be down a few thousand with the property/home renovations I'm doing in the next 5 years.

Details:  I went to Mutual Material to buy either SB 6000 or SB 4000, a finish for natural stone.  I had a lot of questions about what product would be right for me.  They didn't know, and they didn't want to make an effort to find out the answers.  There was some huffing and puffing, like I was bothering them, or asking for something unreasonable.  They gave me an SB 6000 brochure, but said they couldn't find the SB 4000 brochure.  They didn't point me in the right direction, and most importantly they didn't tell me they had samples.  They made it SO VERY OBVIOUS that they didn't want to help me, like I was bothering them, I can't say that enough.  It was OBVIOUS I didn't know what product was right.  My initial impression was, "Wow, these people don't want to help me." I thought they might just be having a bad day, So I gave them the benefit of the doubt.  So I bought SB 6000, thinking I can test out a couple sprays (their was no tamper seal) and that I can return it.  Well.... you can't return it, which I understand, but I would NOT have bought it if I knew they had samples, again, my uncertainty was obvious because I specifically said things like, "I don't know what product would be best for ledgestone. What's the difference between the 4000 and the 6000? Will the 6000 be glossy? etc."  I can I give any more queues that I need a samples!? I mean, really? 

So I test out SB 6000, it was too glossy, so I return to Mutual Materials to take it back and because I used it, the owner said he cant resell it, understandable.  He even offered a discount on SB 4000.  So I politely and non-confrontationally informed the owner of my interaction with the two ladies up front (what I typed above).  And they scoffed at me as I walked out the door, you know the look, mouth open, one eye squinted, head shaking, with a scoffing sound, as in "unbelievable."

Again, lazy employees who don't really care about your questions, don't really care about your business, they won't give you info on their products, they will make it obvious you are bothering them, they wont inform you that they have samples.  Just a bad experience, maybe it's isolated, regardless, I wont be going back, and I will tell my friends the same.

 10 years ago (17-06-2016)

Happy 

 11 years ago (09-08-2015)

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