NAPA Auto Parts - Goochland Auto Parts

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Address: 1926 Sandy Hook Rd, Goochland, VA 23063, USA

Phone: (804) 556-3301

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State: Virginia

Zip Code: 23063

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Reviews

Would rate less than one star if possible. Here is why.......
     Well, Friday night after just getting home from hiking we had to jump back in the car to get cupcakes. Turned the key..... nothin.... So I looked in the book at Sam's Club and got the battery I needed. Get home.... too tall for the bracket on my Tacoma. Try to get another battery before the birthday party at  the NAPA in Goochland(after telling them the other battery was to tall) and get home with another battery that doesn't fit. 😡 Called NAPA to see if they stocked a different brand that had a shorter body height..... on hold over 40 mins!! Went back to NAPA after the party to attempt to get a battery to fit and return the old one. That dude was rude as hell, got and attitude with me, then when I asked them to sit both batteries on the floor so he could see for himself, he ran off and restocked the new battery. I measured them. The old one was 7 7/8" the new one was 8 1/4".  I haven't been that close to cussing a stranger in a while. So after dealing with the expert that told me I couldn't replace a battery, I pick up the Sam's battery to return and call the DEALERSHIP!!! Where I was also told by the "expert that all 27F batteries were the same size, but I knew the dealer would have the right one. Got my new battery from the dealer(made by interstate I think) get home........ miracle! IT FIT ! IMAGINE THAT! Moral of the story, a 2012 Tacoma TRD takes an OEM 27F battery that is a specific height. The j hook on the bracket is NOT ADJUSTABLE. So, after dealing with a few experts, I fixed it..... just wasted hours of my time.

 10 years ago (26-02-2017)

Good parts, knowledgeable counter people.

 9 years ago (22-08-2017)

Good local store for auto parts

 9 years ago (17-06-2017)

Wonderful service

 9 years ago (13-10-2017)

Wild goose chase again fix your hours on the google site please! It says you're open till 6:30 but you close at 5!

 10 years ago (13-12-2016)

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NAPA Auto Parts - Goochland Auto Parts

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