Navigant Credit Union

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Address: 1005 Douglas Pike, Smithfield, RI 02917, USA

Phone: (401) 233-3100

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State: Rhode Island

Zip Code: 02917

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Reviews

My issue is finding a navigant close by, also if I just want to know my balance, I will be honest and say don’t do my banking on line... I’m old and old school. So I’m in trouble if it’s after hours

 8 years ago (06-10-2017)

Navigant relies so heavily on mediocre 3rd party services (for bill pay, debit cards, their website, etc.) that they seem more like a middleman than an actual financial institution. And if you encounter a problem with any of these services they provide via a 3rd party, you're screwed. Even their own services have issues. EVERY year for 3 years straight we've encountered a major issue with this joint. 

3 years ago they tried to bait and switch, raising the interest rate on our fixed mortgage by 2% from the original specified rate when we sat down to close. 

2 years ago they began applying our mortgage payments late because of processing issues and some system upgrade nonsense. It took months and the CEO getting involved to fix the problem. 

Last year, my debit card was randomly shut off, and I discovered that debit card customer service is non-existent outside of bank hours, leaving me with no cash in an emergency situation.

Last month I scheduled a bill payment using their bill pay service. Their interactive payment calendar showed the payment would be sent on a Fri (it was Thurs when scheduled) and arrive Monday. Nope. They sent the payment on Mon, arriving Tues. This triggered a $29 late charge and $60+ in interest from my credit card. I contacted Navigant asking them to compensate me for the late fee and interest since this was the fault of their system (and had they just told me it'd be sent on Mon, I'd have paid it using other means) and a foreign rep from the 3rd party bill pay company called me. He got the credit card company on the line and tried to put the blame on them, when I specifically explained this was not their fault...it was Navigant/Digital Insight/Whoever's fault. The guy told me there was nothing he could do. I told him this was the last straw and we were going to pull all of our accounts out of Navigant. He didn't care. So now we'll make good on that threat.

Navigant used to be a great financial institution, but either through growing too fast or management making bad decisions and selecting inept vendors, they have fallen far from where they used to be. I can't imagine service from any of the big banks could be worse.

 8 years ago (24-05-2017)

Do not even use the online "contact us" option, Brenda is just going to tell you to call the help desk regardless.  Very unhelpful.

 8 years ago (02-08-2017)

Great bank 

 9 years ago (25-08-2016)

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