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Navy Federal Credit Union

  1. Georgia
  2. Grovetown Finance

Reviews, get directions and contact details for Navy Federal Credit Union

Story

Navy Federal Credit Union is the world's largest credit union and is proud to serve the financial needs of the Armed Forces, Department of Defense, veterans, and their families worldwide. We offer low-rate auto and home loans, credit cards, private student loans and a variety of savings products. Join today. Federally insured by NCUA. Equal Housing Lender.

Address: 5003 Steiner Way Unit G, Grovetown, GA 30813, USA
Phone: (888) 842-6328
State: Georgia
City: Grovetown
Zip Code: 30813


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info
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Reviews
The reason for the one star is because of the extremely offensive and excessive policies this institution has in place .We opened 5 accounts with this branch back in November of 2017. Today we tried to cash our tax refund check from the state of Georgia. The amount of the check was not very much...less than $200. We were informed the Georgia state issued check could not be cashed & must be deposited with a 2 day hold placed on the availability of the funds. When asked why a tax refund check needed to be held for 2 days, we were informed it's because we haven't banked with them long enough and do not have enough of their products & services to be considered good customers. Our accounts have been open for almost 6 months. My credit is excellent and so is my spouse's. I have no outstanding debts with any other financial institution and neither does my husband. We have FIVE accounts with Navy Federal but are being forced to open up more accounts, credit cards, & loans if we ever wish to get our other accounts in good standing with this financial institution. We are being forced to sign up for more products than we actually want in exchange to be treated like the rest of their customers. I worked at a bank for 5 years and we never had this policy. As long as the customer has a positive balance in their account and had proper indentification, we never required them to sign up for additional products and services they didn't want or need in order for them to cash a tax refund check. When my husband called the customer service number on the back of his debit card, the representative who handled his call was unaware Navy Federal had such a policy. My husband was then connected with the branch manager of this location and was informed if any of us wished for any of our accounts to be taken out of their probationary period we must sign up for more products and services. When my husband asked how long our accounts would be on probation if we chose not to sign up for additional products and services, the branch manager informed him our period of probation would be indefinite and all checks presented would always be subject to a hold on availability of funds. Essentially we are being forced to take out loans and open up credit cards or else be treated as though we have repeatedly and knowingly written bad checks and have outstanding balances with other financial institutions across the country. This is an offensive policy because this bank makes you feel like a criminal because you don't have as many of their products and services as they would like you to have. It feels as though my family is being discriminated against because we only have 3 savings accounts and 2 checking accounts with Navy Federal. Weird because I thought your accounts were also considered to be products and services you offered. As the wife of a veteran, I am extremely disappointed and saddened by this financial institution's treatment of a former member of the military and his family. We will definitely be reevaluating who we have a banking relationship with in the future.
7 years ago (18-04-2018)
Has anybody see the TV show called ' cheers ' ... it's kinda like that... a place where everyone knows your name a place like home... comfortable place.
7 years ago (24-02-2018)
Amazingly efficient staff and very friendly. It is a pleasure banking with Navy FCU!
8 years ago (22-07-2017)
Our new, favorite Navy Fed branch to visit; convenient location and courteous associates. Hardly any wait times, ever. Excellent, professional customer service, whether you need just a simple transaction or something more complicated and time-consuming!
9 years ago (16-06-2016)
Friendly and knowledgeable staff, comfortable atmosphere, short (if any) wait times. Conveniently located in the growing Grovetown area.
9 years ago (13-12-2016)
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