Nordstrom Rack at Palladio

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Address: 440 Palladio Pkwy, Folsom, CA 95630, USA

Phone: (916) 850-4505

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State: California

Zip Code: 95630

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Reviews

I love the Nordtrom Rack! Great, quality clothes for a reasonable price. ($25 for a sweater? Yes, thank you very much.) This store is always clean and very, very kind. My only complaint is that they need more plus  size clothes to choose from. Curvy Girls like a deal, too!

 8 years ago (04-10-2017)

So much for helpful, friendly employees. I had a return. I had all the tags, the receipt, and the card I purchased with. The cashier that processed my return was rude and would not answer my questurns. She informed me all tags must be there, they were as I pointed out, and she rudely said "I can see that, but our policy is we must have all tags". Turns out one tag was stuck in the shopping bag. So she gives me dirty looks as she reattached the ones I had. I asked if they could be returned anyways since I had all the tags except the one with the barcode, she again didn't answer my question. So I had no ideal what I was getting money back for until the end when I saw the breakdown on the card reader. I asked if she could toss my bag, she said "Everything's done you can go now" shortly. She then put the stained shirt and sweater with runs I had returned back on the rack. I let her know why I was returning. Great, so you can expect quality products and good customer service. Well, I find a replacement shirt for one I had to return. Sure enough other shirts had the stains. I get back in line and the gentleman that is helping me doesn't day hello, walks off halfway through ringing me up, and at the end I say "thank you happy holiday" and no reply he just says "next guest". I know retail is hard this time of year, but being rude to customers doesn't help and I expect so much more of anything with the Nordstrom's attached. If you do shop here, don't expect the same customer service and inspect your items thouroughly.

 8 years ago (24-12-2017)

Big choice of great clothes and accessories. Quality stuff at acceptable prices plus they always have specials and sales.

 8 years ago (07-11-2017)

I love that the store is neat and orderly as opposed to the Arden location and Roseville location. However their customer service is always lacking !

 8 years ago (18-12-2017)

So easy to return. Great shopping.

 8 years ago (29-12-2017)

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