North Creek Florist

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Address: 18001 Bothell Everett Hwy #122, Bothell, WA 98012, USA

Phone: (425) 481-0649

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State: Washington

Zip Code: 98012

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Reviews

PLEASE don’t believe the 5 star reviews and before you go, please hear my experience with this store. I believe the products of a store is not as important as the service there and the service was so disappointing. Yesterday I went in looking for a birthday present for my mother. When I walked in, I wasn’t greeted and instead the women was like “Uh do you need something?” Like yes I need some flowers? Anyways, I said very politely, “yes I’m looking for an affordable present for my mother” and she says “oh cheap things are over at Bartell Drugs.” I don’t know if it was because of my race or my clothing or me being a teenager, but damn you are rude as hell. Honestly if you are reading this, you must be pathetic. I had my sister with me, and you made her feel so bad, and I wish I said something to you so I could’ve let you know you’re a sad, sad person. I hope you change the way you treat people because karma is probably gonna bite you. Bye

 7 years ago (01-10-2017)

7-14-2017 9:46 am

This was absolutely the worst customer experience I've ever had. I am on a very limited budget and wasn't thinking I was going to be able to buy my wife some flowers this year for Valentines Day but last night I was lucky enough to sell something and wanted to have some flowers delivered. So this morning I went on to Google and searched "Florist near me". Well North Creek Florist came up and reviewed well so I clicked on to their website and started looking at their Valentine Day bouquets. I then found one I liked and after selecting it the site had a pop up say, "Order within 4 hrs for guaranteed same day delivery" so I proceeded to add a balloon and some sea salt chocolates. Then after paying and placing the order I decided to call and get an approximate ETA for the delivery. She told me it would be by 5 pm but then after she looked up the order she said, "Wait this delivery is for Kirkland? We can't deliver there and I'm sorry I thought we already shut off orders on the website for the day, we will have to refund you." 

I couldn't believe what I was hearing. I said, "Well the site had said order within the next 4 hrs for guaranteed same day delivery". She responded, "I'm sorry it says that no matter what day it is and we also can't deliver to Kirkland. Especially on the day of Valentines Day. Your going to have to find a florist near there." I then explained that I was broke and that I wouldn't get my refund in time to be able to place another order, let alone even go to a store to even hand buy my own bouquet. She said, "I don't what to tell you, let me see where my drivers are at and I'll get back to you" She then HUNG UP THE PHONE ON ME without a goodbye or anything. Then shortly afterwards without any phone call I received an email that my order was refunded. 

Again this is the worst customer service I've ever experienced. Any self respecting customer minded business would of figured out a way to make the order happen considering the circumstances even if it meant that the owner personally hand delivered the flowers for me. Now I won't be able to get her anything at all. Refunds typically take 3-5 business days! Not cool at all! I never write reviews but this was really upsetting, especially because I know my wife got me something and wasn't expecting me to. Please help me teach them a lesson and take your business elsewhere!

 8 years ago (14-02-2017)

WE ARE IN HAWAII AND THE FLOWERS GOT TO WHERE WE NEEDED IT TO GO!!! AWSOME

 8 years ago (27-07-2017)

North Creek Florists,
Such a pleasure working with you on the order for my wife.  She loved the flowers and the picture I saw was beautiful. I appreciated the care given to the order and the phone call ahead of time to make this a special occasion.
We will be back!

Regards,
Bob

 8 years ago (16-02-2017)

They were extremely busy being so close to valentines day but took the time to hand make a beautiful arrangement for my girlfriend. Kind, professional and extremely understanding. This is a great florist and I highly recommend them to anyone.

 8 years ago (14-02-2017)

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