North Ottawa Community Health System

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Whether you need emergency medical attention, routine treatments, long-term care, or diagnostic services, North Ottawa Community Health System will provide the right care, right where you live.

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Address: 1309 Sheldon Rd, Grand Haven, MI 49417, USA

Phone: (616) 842-3600

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State: Michigan

Zip Code: 49417

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Reviews

Recently took a family member to the Emergency Room and by far was the worst experience I have had working with medical professionals. The staff acted like we were an inconvenience for being there although we were one of the only patients on the floor at the time. The nursing staff belittled my family member and acted extremely unprofessionally. Do not take your family here if you want quality care!

 7 years ago (03-09-2017)

I am currently in the ER because of a potential broken toe, and I had to get on here and leave a review because I have had such amazing service. The nurses and doctors have been friendly, prompt, and incredibly attentive. I am very happy with my experience (aside from the injury, of course).

 8 years ago (17-08-2017)

almost killed my 2yr old by giving her amoxicillin which she is allergic to, then after she broke out in hives and started to pass out they gave her something to counter the reaction which just lead to us having to go to devos later after we got home and she still was having issues from the noch er

 7 years ago (19-09-2017)

If you can drive to your home hospital i would. They ALL need training on how to talk with people. From the check in person to the Doctor...The Nurses are very loud and we could hear all of their conversations. Just not a great experience. The Orthopedic Doctor was great, but I will avoid this Hospital.

 8 years ago (29-05-2017)

*** update NOCH reads the reviews.  I received a phone call from them apologizing for my bad experience.  They said they would do better communicating.  That would be great!  I was surprised by the call and think that is a good start to better customer service. 

Went to the ER because nothing else was open and my friend who is a nurse urged me to be seen ASAP.  My PCP did not return my call today.  I understand that ER is for emergency and they come first.  But when you come in and are trying to determine if it's worth the wait,  just be honest and say you are very busy tonight.  Do not make a patient wait 1 hour and 45 minutes to say "well we have been busy tonight".  Be up front!  Also the front desk and triage nurse both treated me like I was stupid.  I am not!  I know that this was not a true ER I am willing to pay the bill to get this medical condition figured out.  Honestly this is the last straw... I will never go to NOCH again.  They are rude and only care about the bottom line.  I have never had an experience there that was positive.  No wonder people want Spectrum or other care entities to open in Grand Haven.  Maybe then the customer service/ care would be better!!

 8 years ago (21-06-2017)

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North Ottawa Community Health System

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