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Northern Mattress & Furniture 1st

  1. Maine
  2. Maine Furniture Store

Reviews, get directions and contact details for Northern Mattress & Furniture 1st

Northern Mattress & Furniture 1st
Address: 16 Western Ave, Augusta, ME 04330, USA
Phone: (207) 613-8096
State: Maine
City: Augusta
Zip Code: 04330


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 4:00 PM

Update Info
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Reviews
The worst service I ever had to deal with. The woman working the desk was extremely rude from the start making us rush through the paper work and putting down other employees. They are not knowledgeable of their products and make you feel like everything you ask is a wasting their time. The service manager did not have any customers service skills and treated my family very poorly. We waited 3 weeks for a table and it wasn't even the right one. We went back to store and they said it was the same table when it clearly was not the same. It's not worth buying anything from here when you get treated like dirt and pay for over priced items.
7 years ago (21-01-2018)
OK I AM SORRY but Of all the places I have visited, NEVER did I ever experience a place where I was treated the way I had today (treated worthless). I asked what a price was for a specific piece of furniture and was told 3 separate times: About two HUNDRED! Ok folks last time I checked, the word ABOUT in retail is a BAD answer...( I planned to buy actually two of) of this ABOUT priced furniture. *ONLY FOR her to come back and say its normally 649, but it was damaged on the back, and they are still asking 399....Let me say this, I was going to buy, 2 dressers, a night stand and two twin mattresses. NOT NOW!!! NORTHERN MATTRESS AKA PRICE CHOPPER YOUR LOSS...
8 years ago (11-12-2017)
I purchased a king size mattress from Northern Mattress in Augusta, Maine. It hurt my hips and back so much I couldn't sleep on it. I asked them to return it with a restocking feed and the possibility of another mattress. -Most mattress store give you a trail period. All I got was: You bought it, you own it and we got your money. A rep-able company would have worked with me, the customer, to make everyone happy. I had to buy a second mattress this month. Now I am out $3500 and a mattress I cain't use. Don't shop there as you too could get screwed.
8 years ago (17-04-2017)
Ashton was very friendly on the sales floor. Super helpful with decision making and not overly pushy. She said it would take 4 to 6 weeks for delivery and the delivered on the last day of the 6 weeks. Unfortunately two pieces of the $3,000 bed frame came damaged. The gentlemen who delivered said we wouldn't be able to fit the king size bed in our room and wanted us to sign a forced entry form. We ended up having them set it up in the living room so they wouldn't damage it further and moved it into the bedroom ourselves. The delivery guys took pictures of the preexisting damage and sent them to customer service and left. It took two hours for them to set up the bed which came in 5 pieces and required about a dozen screws. They spent the entire time complaining and did not have any tools with them so they used my husbands. We started to make the bed and realized that they did not bring enough of the machine screws and decided to use sheet rock screws drilling holes in seams and into the finished portion of the footboard. They reordered the headboard and footboard which were delivered after ANOTHER 6 weeks and realized they forgot to reorder the side panels their employees had drilled holes in. So ANOTHER 6 weeks and we finally got our bed. We had them deliver and set it up ourselves...in our bedroom. What a nightmare group to work with. They didn't communicate well and made promises they kept forgetting. NEVER AGAIN will I purchase ANY furniture from this group. I'd rather get a root canal. The one good thing they did was give a 10% refund but it wasn't worth the hassle.
8 years ago (11-06-2017)
If you want your furniture to fall apart 12 months after you buy it, shop here! Trying reporting the issue and they offer to fix for a fee. Save yourself the trouble and spend a little more somewhere else.
8 years ago (27-06-2017)
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