Northern Tool + Equipment

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Northern Tool - Quality Tools for Serious Work

Address: 9401 Statesville Rd, Charlotte, NC 28269, USA

Phone: (704) 494-0980

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State: North Carolina

Zip Code: 28269

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Reviews

Good place to check out outdoor tools and equipment. Sometimes you can get a really good deal. I bought 2 big jars of bar oil for $9.99.

 8 years ago (11-07-2017)

Terrible Customer Service. They had an item in stock that I have been waiting to have come in at my store. My store manager was able to honor the price in the ad last month and mentioned other managers had the ability to do the same.  I called them because they had them in stock. She never identified herself and I had to ask for her name. He name was Sherry, not sure on the spelling.  But she acted as if this was truly and inconvenience. As a result, I called another store, further away who was happy to help and bent over backwards. If the sales here are struggling then I know why.

 8 years ago (24-04-2017)

bought a pressure washer there and it ran 3 hours and motor froze up and instead of giving me a new one so i could finish washing deck and house they ordered a new motor and i have to wait 7 to 10 days or longer to finish the job I will never shop there again. Should have went to lowes where they try to satisfy the customer

 8 years ago (18-06-2017)

I have a Simpson belt drive pressure washer in need of service so I called Simpson and they sent me to a authorized Simpson repair shop where I was told I needed a new pump $1100.00. I decided I would start looking for new and went to northern tool and was told that there repair service was good and should let them look at it. $250.00 that included parts labor a full tune up pump oil change engine oil change.Starts first pull and works as good as new thanks

 9 years ago (25-09-2016)

I was on the phone for almost ten minutes waiting for the service department to pick up their phone after being forwarded from the front desk.  They never answered, and I simply hung up and called a competitor.  They lost my business before ever interacting with me directly.  I wonder if they even read these reviews?  How could a manager not fix this problem?

 9 years ago (07-04-2016)

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Reviews, get directions and contact details for Northern Tool + Equipment

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