Northwest Auto Body, LLC

Reviews, get directions and contact details for Northwest Auto Body, LLC

Address: 4615 NE Minnehaha St, Vancouver, WA 98661, USA

Phone: (360) 573-1152

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State: Washington

Zip Code: 98661

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Reviews

I have never taken the time to write a review, but hopefully this will either help the business improve their business practices or deter anyone uninterested in a terrible car detailing. 

My mother was in an accident and was referred to NW Auto Body for repairs. Just like some other reviews have mentioned the repairs took way too long and when my mother called to ask what was taking so long the explanation was that there was even more damage found and they were waiting on insurance approval. NW Auto Body awarded my mother with a couple gift certificates for a FULL detail inside and outside valued at $99. 

I recently bought a new (old) vehicle and my mother was nice enough to gift me the certificate for the detailing. I dropped my car off there at 8 am and they said they'd have it back to me by 5:30 pm. When I called at 4:30 pm they said it was done and ready to be picked up. When I picked my car up I was incredibly shocked at how dirty it still was. There was debris (dirt, pebbles) on my passenger seat and the center consul looked as if it had not been touched. There was streaking and spots left on all my windows, dirt along the outside of my car that I physically wiped off myself when I got home. Film from stickers, obvious stains, I mean it truly looked like someone had  just power washed it on the VERY outside and vacuumed/wiped it down with a dry cloth in some places on the inside. Very disappointing considering they had my car for 8 hours. 

I called NW Auto Body and explained everything to the front desk and she said if I came back, they would do a better job. When I brought my car back to show them the results of their $99 detail, I was validated and told that it should have been better. The guy that seemed to be in charge of the detail apologized and said that he was not there the supervise the day I brought it in. He said that someone should have explained to me what a "detail" entails because they don't work on getting stains out and such. Then he proceeded to tell me that he'd be happy to re-detail it, but he would need my car for 2 FULL days this time in order to get the job done because there is not enough time in 1 work-day to finish the job. So he basically admitted that they cannot finish a full detail in the 9.5 hours allotted. Any my care was even done in 8 hours. Makes sense, right? WRONG. 

Am I crazy or is this a TERRIBLE business practice? I told him that there was NO WAY I could give up my car for 2 whole days to which he said that I will always have the detail and to just call when I have free time to get it done.

It's safe to say that I will NOT be returning for the "fix-it" 2 day long detail service. Charging anyone $99 for the detail I got is EXTORTION! Don't waste your time or money on this service.

 8 years ago (18-04-2017)

I have used their service twice and both times the results were great. They also provide good customer service.

 8 years ago (30-07-2017)

Working with Tiger and Brian was fantastic..
I would totally recommend this location, they went above and beyond, and I really appreciated the customer service, and quality of work.... THANK YOU ;)

 8 years ago (17-06-2017)

Besides doing the work needed on my car, I was surprised and happy to see they did a little detailing as well! So nice to have my car vaccummed out for me! Thanks so much!

 8 years ago (25-05-2017)

Excellent repair of my Kia Soul which is bright yellow. They matched my paint perfectly and even detailed my car. It came home better than new.

 8 years ago (03-03-2017)

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Northwest Auto Body, LLC

Reviews, get directions and contact details for Northwest Auto Body, LLC

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