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NYCERS -- New York City Employees Retirement System

  1. Downtown Brooklyn
  2. New York Local Government Office

Reviews, get directions and contact details for NYCERS -- New York City Employees Retirement System

Address: 340 Jay St, Brooklyn, NY 11201, USA
Phone: (347) 643-3000
State: New York
Zip Code: 11201


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
By far the WORST customer service and staff I have ever experienced. It is actually quite concerning that such incapable individuals can be hired or perhaps the entire internal control needs a complete revamp from upper management. I’ve made about 25 phone calls and have received 25 DIFFERENT responses and my issue is STILL not resolved and I haven’t received my pension income in months. The disregard will cause me to potentially foreclose on my HOME!
7 years ago (03-01-2018)
Absolutely embarrassing how this agency treats city employees. Customer service is atrocious. I've called several times with the same buy back question and have yet to receive the correct response. The minute you get a representative they are trying to get you off the phone. If you are not happy with your job , find another one..
7 years ago (08-01-2018)
My mother passed away in July, I am the beneficiary (son) and it has been 7 months and they keep giving me the runaround. My mother worked so hard as a city employee, and yet I get NO answer on when they will release the funds. Every time I call it reminds me of my mother and it upsets me. ALL I WANT IS SOMEONE TO DO THERE WORK.
7 years ago (24-01-2018)
Phone service is awful. Clueless at best. Worse is that they deal with pensioners and pretend it is not case. My mother, she has - what a surprise - hearing difficulty & after the eternal menu, if you dont respond on the double, they hang up and when they talk she can't hear. Then, they don't know diddly and HAVE to call back. Fine, but then they let it ring a couple of times and hang up. But to call back because the elderly are slow to answer "on the double"? FAT CHANCE - hasta la vista baby. You are welcome to try again (i can imagine the laughing) . "Superior service" as the long intro says? This seems more like Orwellian "doublespeak" - whereas superior actually means inferior. Weeks and even months to actually do something - uuuhhh the legal department is "looking " at it... "there is no reply yet". If this is "superior" service, what do they mean by standard service - 1930s Soviet Russia? Nycers is a appealing as self flagellation.
8 years ago (28-08-2017)
Terrible experience with this office. If I didn't have to give a star at all in order to post I wouldn't have. Numerous phone calls each time we are told a different story. Then we get word from a Supervisor not once but twice with false information. There was not one employee who could handle the task knowledgeably and provide accurate information or cared about the numerous occasions their office provided false information. These are the employees that give civil servants a bad reputation. Quality control and customer service is not something this office concerns themselves with.
8 years ago (31-05-2017)
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