Odenton Self Storage

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Address: 1530 Annapolis Rd, Odenton, MD 21113, USA

Phone: (443) 698-8878

Website

State: Maryland

Zip Code: 21113

Reviews

Convenient, clean, reasonable cost, and friendly.  Under new management who are accommodating and pleasant.

 9 years ago (04-10-2017)

As a current service member, please disregard the other guys posting about their customer service. I called this morning, and had no issue getting a quote. Did they ask me what I was storing? Yes. However, they ask this to get an idea of what size you want. I told him a small room full of boxes, nothing more. They don't want a full itemized packing list, they just want to be able to give you the best quote for the room size that's right for you. The gentleman who answered was very polite, and had no issue giving me a quote. 

Refusing to give them a general idea of what's going in the storage unit just comes off as suspicious. All you had to say was "a few boxes", or "a small rooms worth of furniture and some boxes", and they would have given you an estimate for the room size that fits you. 

 11 years ago (17-12-2015)

From the moment I signed up I have always been treated with professional, friendly service. The staff are great at contacting you about upcoming payments with brief reminders. Every time I go to my unit the AC is working, there are no pests, and the building is well maintained. Great service all around!

 14 years ago (22-07-2013)

Extremely poor customer service! Odenton Self Storage is the closest storage facility to Fort Meade. I am an Army veteran. It made since for me to find a storage facility close to Fort Meade since I'm on base regularly. I called to inquire about pricing for their storage units because Odenton Self Storage does not have any posted prices for their storage units online. The man that answered the phone refused to furnish me with prices for the units unless I told him what I was storing inside of the unit. I explained to the guy that I didn't believe it mattered what I was storing, all I wanted was pricing for their units so that I could compare them to the competition. The guy said, "It really doesn't matter because I don't want to do business with you anyway". The guy followed up his comment by hanging up on me. Veterans and Servicemembers beware! Storage comes with some anonymity. I shouldn't have to tell anyone what I'm storing in a unit that I'm renting. #hypervigilant

 11 years ago (12-12-2015)

Getting my first storage unit at Odenton Self Storage was E-A-S-Y! The staff were really,really nice. I inquired about a 5x5 unit which was unclear at first whether there was a vacancy or not. 2 Days later I received a phone call about an available unit, and since they couldn't reach me that day, they continued to call until I was able to answer so I wouldn't miss out on the unit! ***Tiffani*** in particular was stellar, very sweet and very professional. I just got this unit about a week and a half ago but hope to continue using Odenton Self Storage for quite some time. 

 14 years ago (25-01-2013)

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