Olympia Cleaners Inc

Reviews, get directions and contact details for Olympia Cleaners Inc

Address: 320 W Illinois St, Chicago, IL 60654, USA

Phone: (312) 222-0655

State: Illinois

City: Chicago

Zip Code: 60654

Opening Hours

Monday: 7:30 AM – 6:30 PM
Tuesday: 7:30 AM – 6:30 PM
Wednesday: 7:30 AM – 6:30 PM
Thursday: 7:30 AM – 6:30 PM
Friday: 7:30 AM – 6:30 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed

Update Info

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Reviews

DO NOT GO HERE! THEY ARE NO LONGER A GOOD BUSINESS!!!!  From the look of the last review before mine, it's not just me and this place has indeed turned terrible. I have been going to this establishment for quite some time, and the service was great. I don't know what changed or who changed things, but the service is awful, and my experience today is enough to make me never return. Firstly, the hours say 7am to 7pm for M-F . I arrived at 6:55am, waiting for them to open at 7 and no one ever came. I left around 7:27 to go to the gas station and called back to the store before i left the gas station to see if anyone had arrived since I had left. No one answered. I called at 8:18am and no one answered, but I immediately received a call back. I asked if the hours had changed because I planned my day with many errands  around getting my items in, so they could be in by 9 and out by 4. Waiting when they hadn't shown up was super frustrating, but I understand that things do happen. Now here is where I got frustrated and the lack of customer service and poor management started to show, the gentleman who called me back acted like I should have known that the hours were listed incorrectly on their establishment signage as well as online. Not only that, even more problematic was the fact that he hung up on me!  Right after he hung up, I went BACK to the cleaners after finishing another errand, mind you this is super inconvenient for me, but I needed to get my items in by 9am in order to have them back by 4. I gave him the benefit of the doubt and thought, perhaps that was a mistake! wrong! When I showed up, the gentleman was AGAIN rude and nonchalant. I have never experienced such a lack of accountability and such a dismissive attitude! I asked about being convenienced since I waited over 30 minutes, and he said there was nothing he could do. He also said my items that were turned in around 8:28am could not be serviced for same day. So not only do they provide the wrong business hours, they also provide false advertisement of the services offered, and I should bear the brunt of their professionalism? That's what the young man told me! ridiculous!  When you change as a business, it's your duty to notify consumers. The hours online can easily be changed, and a sign can be put up on the door as a courtesy to inform customers. Disregard for other's time is the ultimate form of disrespect.  I talked to my cousin who was the one to refer me to this establishment, and she let me know that they had lost her items and changed the receipt information to make it look like she had fewer items. She won't be returning. I've also seen similar comments in the recent reviews that I just read. I regret leaving my items with them today, and after I make this review, I will be calling back to get my things. I don't want them losing or putting holes in any of my valuable items! I for sure will not be returning here ever again.Service:&nbsp;Eco-friendly cleaning

I’m sorry for the  long review but customers REALLY need to read……HORRIBLE. The new Management is so unprofessional and rude especially the self proclaimed Manager/Owner Named “T”.I’ve been going there for years, even before the new owners bought the place and when they changed the service changed. Everytime I came I spent anywhere from $50-$125 in dry cleaning. I put my clothes and my new year’s outfit in there to get cleaned on the 27th and it was supposed to be ready for pickup on the 30th but then they changed it to the 31st without notifying me. So the 31st come and I go in to pickup my clothes and the guy “T” says it’s not ready and won’t be back until Monday which is the 2nd. The tells me he is about to close so I will have to leave. So I asked to speak with the owner and he says he is the owner. This is the same thing that happened Thanksgiving holiday with my clothes with the same dude “T” there also but since it was the holiday I let it go but now again for new years . I just had to write this long review.Service:&nbsp;Eco-friendly cleaning

The grooming salon here is pretty good.  I really like the work Hannah does on my dog Tanner,  Hannah is the best gentle kind and sweet

EIGHT TIMES! I took my white, clergy robe to this place at least 8 times to remove ONE stain. They barely cleaned it the first time...I sent it back. 2nd time it had stains ADDED that even the counter lady knew was not there when I brought it in. Sent it back. The next several times it came back with mystery spots and stains that THEY did! Then, would not give me my money back since essentially they never really cleaned it and had all the nerve to tell me after having to wait while a personal conversation was carried on with another patron, they think they did a "remarkable job". Really? I took my once spotless, white robe up the street, showed them the very same spots that these jokers added and they cleaned it out WHILE I WAITED! TWO MINUTES! Said it was barely a problem, didn't charge me anything except to say, "Just bring it here next time." You better know it. Never coming back here again and will tell ALL my friends not to come either!

Outstanding quality, value and great service!

Friendly atmosphere and friendly workers

Excellent cleaning

Took my coat they sent it off to leather masters came back with a whole argued with a employee they don’t have a manager but claimed my coat which was brand new just had a juice stain came like that i have been trying to get In contact with owner no luck

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Olympia Cleaners Inc

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