On Site Detailing Inc

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Address: 257 Churchmans Rd, New Castle, DE 19720, USA

Phone: (302) 778-2000

Website

State: Delaware

Zip Code: 19720

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

I had selected On Site Detailing to clean my car due to the positive reviews and the convenience of them coming to you. Unfortunately, I did not have a good experience. I had originally scheduled my appointment for 9am on 8/19. That morning I received a call 5 minutes before my appointment that a piece of their equipment was broken and it wasn't fixed in time. I would of appreciated it if they could of told me the day before to tell me this instead of 5 minutes before my appointment. I decided to give them the benefit of the doubt and rescheduled for the following Saturday (8/26) at 10am. Well, it was 10:10am that day and nobody had arrived, so I decided to call and check the status. The woman I spoke to said the technician scheduled to clean my car wife just had a baby at 4am and she was trying to find someone else to come out. Why she didn't call me to tell me this is beyond me, but at this point I was completely frustrated with the situation. This is now two Saturdays I rearranged my schedule to have my car cleaned with this company and my car still has not been serviced. The woman said she would love to have another opportunity to reschedule, but I told her I wasn't interested and I had no other choice but to write a negative review about my experience. This is the worst customer service I have had in a long time and felt the need to share.

 7 years ago (26-08-2017)

I had a wonderful experience with onsite detailing. The woman I spoke to who helped schedule my appt was very helpful and informative. The 2 guys that came to do my car were awesome!! Very convenient, very reasonable prices, and the work is amazing. Definitely going to them again next time I need a detail!!

 7 years ago (16-09-2017)

I have got a horrible experience: first they scheduled to the wrong month. I took a half day off and no one showed up. Then they scheduled to the next day: Saturday. But it rained. The technician said he can make an exception for me to come on Sunday. But he did not show up on Sunday neither.

 7 years ago (03-09-2017)

They did a great job! My car looked almost brand new when he was done, it's a 2008, so that's saying a lot! Staff is friendly and the convenience of having them come to you is key.

 8 years ago (28-05-2017)

I had a great experience with On Site. The person who cleaned my car was very friendly and did a great job. Best of all, I didn't have to leave my house...and with two small kids that is huge!

 8 years ago (27-05-2017)

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