Once Upon A Child

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About

Once Upon A Child buys and sells gently-used baby and kids clothing, toys and baby gear!

Address: 1521, 137 Westwood Shopping Center, Fayetteville, NC 28314, USA

Phone: (910) 867-6822

Website

State: North Carolina

City: Fayetteville

Zip Code: 28314

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 1:00 – 6:00 PM

Update Info

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Reviews

I will no longer be shopping here ever they are selling items WAY over priced for used items. Seen a bunch of items that have been priced higher then what they are brand new. Took items there to sale brand new with tags still on and they didnt want them.

 7 years ago (18-03-2018)

Once Upon A Nightmare!!!!

  Since the birth of my twins Once Upon A Child, AT FIRST, WAS my first destination for many of my baby needs.  Now I can not stand to go to the Fayetteville, NC location.  The pass staff had amazing customer service but it seems that now that the store has switched new management everything has gone downhill.  There use to be positive people with smiling faces that would go out of their way to ensure that your needs were met.  Now when you come into this location you are guaranteed to get attitude from some of the employees.  I have three personal experiences of how dishonest this business has become. 
  First, my mom had a horrible experience when she tried to return a couple of items. They were placed in the wrong location (size wise) in the store and was purchased thinking that they were accurate size for my boys.  She had the receipt and was in the allotted time to return items but they refused to give her money back.
  Secondly, I have also tried selling clothing to them twice in recent times and both encounters were a waste of my time.  The first time I brought clothing into this location I had followed all of the requirements that they asked.  On my part, this required rewashing items, sorting through, and selecting the desired brands.  I had placed my items into huge yard bags and within an hour of me dropping them off, I received a phone call that they had been processed.  They could not have sorted through all of those items and look through others within a hour of me dropping mine off.  After all of the hassle I was offered $20.00 for several pieces and I was also met with attitude.  
  I am a forgiving person and figured I would give them one more try after a couple of months.  This time I brought in two bags of clothing (kitchen size) around noon time.  The lady that was helping was friendlier than others there.  She said that they were swapped with a bunch of items that needed to be evaluated and that I was number 27.  She said expect a call in a couple of hours to let me know that my items were processed and I did get that call after a few hours.  
  When I came in to see what they had accepted the first thing I noticed was that my bags appeared to have not been processed at all.  The sales associate then proceeds to say that that could not accept my items because of a storage smell!  I informed her that my items were freshly laundered but if a smell was detected that they should have informed me about this before I left my items with them and drove across town to my home to only come back to them telling me they could not buy the stuff!  My time and gas was wasted behind their lack of work ethic.  

This use to be a great place to do business.  There are too many other options in this town to purchase children items.  I will no longer support this establishment.

 8 years ago (24-11-2017)

Store opened at 10am according to google ... i get there THREE HOURS later at 1pm to try and sell some of my daughter's old baby clothes... somehow there was already 20+ people in front of me on this list trying to sell stuff too. Just didn't make sense. Employees really didn't seem to care too much about their jobs either... and i dont really understand their process of choosing what to buy and what not to buy

 7 years ago (22-02-2018)

Horrible customer service!! Three people behind the counter,  DOING CLOSE TO NOTHING, 6 people in line, one person actually working😏 and  Im still waiting  for my clothes to be "processed" . Never again!!! Don't waste your time.

 7 years ago (21-04-2018)

The “OWNER” was extremely rude. She banned me for not accepting the $19.10 that she was offering for my items 😂

 7 years ago (18-04-2018)

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