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OptumCare Medical Group

  1. California
  2. Ladera Ranch Doctor

Reviews, get directions and contact details for OptumCare Medical Group

Address: 800 Corporate Dr #100, Ladera Ranch, CA 92694, USA
Phone: (949) 364-9112
State: California
City: Ladera Ranch
Zip Code: 92694


Opening Hours

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
This used to be my go-to urgent care. I get sick a lot because I am a preschool teacher and I’ve always been quickly diagnosed and prescribed medication to help me get over whatever I might be experiencing (strep throat, ear infection, pneumonia). Over the weekend I woke up with a really sore throat and difficulty swallowing. I went to the urgent care right away because I knew I needed specific medication if I was fighting strep throat and wanted to get it as soon as possible so I wouldn’t have to miss work. After explaining my symptoms to the doctor and saying that strep is common in the preschool environment, he treated me as if I were simply fighting a mild cold and allergies. He told me to take some ibuprofen and recommended some nasal spray. The next day my throat was at the point where I couldn’t even swallow (no more ibuprofen for me) and my nose was on fire from the two doses of nasal spray I had taken. I visited another urgent care and was told I had strep throat. I am really disappointed with the Ladera Ranch location because the doctor didn’t even swab me for strep throat just to be sure. I won’t be coming back here.
7 years ago (19-03-2018)
Place is a scam. Avoid coming here. They keep sending me a recurring phony bill threatening to ruin my credit if I don't pay. They weren't supposed to charge me a dime for a procedure and they knew this and told me upfront. They sent me a bill for a few hundred dollars. I called my insurance and they said there should be no charge and called optum to fix. I got a letter a few days later from optum saying I owed nothing. Fast forward 6 weeks now I'm getting the SAME bill again saying I'm very late and they will screw around with my credit. Now I'm wasting time having to call my insurance company back to get these dishonest thieves to remove my false charges once and for all. Avoid the headache and go elsewhere that is not out to rip you off.
7 years ago (19-04-2018)
For starters the only reason they are getting two stars is for Shawn Plowman. He is the best. Dr. Klein is good, but Shawn is amazing. I have been to this office a few times and, before this last visit, have been pretty pleased with it. However, something has changed. The front office woman who assisted me this last time with signing in was extremely unhelpful. She immediately notified me that my insurance expired. I explained that yes the policy on file expired, but I have a new policy info through my husband. Same company, new policy info. She said, "no it's expired." I again said yes I know what you have is expired, I have new coverage. I then had my husband who was with me pull out his card to show her we both had valid coverage through his work. She said okay. Then she tells me my copay is $0 which I say okay to, and then proceeds to ask me for a prepayment towards services of $60. I asked her why and she said she was instructed to ask for that by billing. I said no and told her you can bill insurance for the full amount as you always have. Which she didn't seem to like, but agreed to with a short "well if you weren't prepared to pay today, I can put it through insurance." >>>>>>> FAST FORWARD >>>>>>>> Honestly, this was in February. I wasn't even going to bother with this review, and then I got my bill. A bill for the full amount. Insurance picked up nothing. I called the 800# and they said the insurance policy listed on the claim had expired. Come to find out she never updated my insurance. -_- Seriously you had one job. Now, I get to spend 15+ minutes on the phone fixing your error. Disappointing that such great docs have such lacking front office help. Thanks but no thanks. My family will be taking our business elsewhere.
8 years ago (15-05-2017)
I love this urgent care. I like the staff and PA Shawn. They are my primary care for myself and my kids too.
7 years ago (02-01-2018)
Didn’t treat my wife very well Never go back again
7 years ago (04-02-2018)
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