Outta the Oven

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Address: 7979 N MacArthur Blvd, Irving, TX 75063, USA

Phone: (972) 869-0015

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State: Texas

Zip Code: 75063

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Reviews

I ordered a white chocolate cake for my son's birthday. It was the worst cake I've ever eaten. He's only 8 and he hated it. Never again

 8 years ago (16-07-2017)

This bakery is absolutely horrible. I called to place an order in January for my baby shower, I wasn't sure of the exact amount of guests so I informed the woman Melissa that things could change, she assured me it would not be an issue and she would call me TWO WEEKS before my shower to confirm the details and she would need a deposit or a card to HOLD the order and she would confirm with me before running me card. I asked her multiple times, " my card will not be ran without speaking to me first correct?" She responded "yes". Now when someone tells you this logical thinking would mean you will not be charged until they hear from you. Well this was not case with this business, not only did she not contact me, she sent a email (which I did not receive until 24hrs after my shower) she clearly did not stick to what she told me the day I placed the order, which was that my card WOULD NOT BE CHARGED until she confirmed with me. There was never a confirmation from me and this woman went ahead and made a cake anyway, without speaking with me since January 18th, charged my card $220, and than someone named Renee called me at 3pm in the afternoon (my shower started at 12) to tell me they made a cake and 4 dozen cupcakes for me and I needed to pick them up. I come from a family who owns many businesses, they would NEVER complete an order without first speaking with customer. That is for safety of the business and not wasting product but also to assure you don't have a angry customer calling for a charge on their card they never approved. Now after speaking with Renee the day of my shower, I spoke with Melissa, who acted as if she could care less that she lied to me or at the very least she has very bad communication skills, 2 days later. This was after I sent her an email asking her to please contact me immediately, shows how important customers are at this establishment. Melissa cut me off the entire conversation on the phone and continually argued that it didn't matter that she hadn't spoken to me since January, she had many customers who placed orders months out and she has always done business this way. Clearly she did not care that she robbed me of $220 as long as she gets paid so I figured maybe the store manager would be more understanding. Fat chance! The manager did the exact same thing, she cut me off at every chance, when I first asked for the store manager, instead of saying I am the manager she kept just saying "well the store manager isn't here how can I help you", making me repeatedly ask for the owner. She would not let me explain my issue, she kept cutting me, saying she did not understand, than tells me that her employee should've never taken my card number without confirming the order. I spent almost an hour on the phone arguing the same point, I asked this woman if my card would not be ran without speaking to me first and she said it would not be ran without hearing from me. She than said that it was a possible miscommunication, yea a miscommunication that I had to pay the price for, she than proceeded to hang up in my face!! These women robbed me of $220 for my son to go on his trip and refuse to give me a dime of my money back for their "miscommunications". I am really blown away that someone can be so horrible to a customer or run a business like this. Along with business owners, I also have lawyers in my family and she will definitely be hearing from one of them because I will be pursuing this in small claims court. I will never ever spend a cent with these crooks again and I hope that no other good paying person would support these crooks either.

 8 years ago (12-04-2017)

We were very unimpressed.  The cookies (we tried a variety) were very dry.  We got the entree of the day - chicken salad melt.  The sandwich was dry as was the actual chicken salad...and the chicken salad had no flavor.  It was too pricey for the quality.  Would have no reason to return.  Better sandwiches and pastries at local chains.

 8 years ago (25-02-2017)

Horrible customer service, went to Thursday to ask for tea loaf - a school girl on cashier counter said after 5 mins "no tea loafs". I said when should I come get it. She said " Weekend mornings till 5pm". Anyways I ordered around 5 cup cakes and asked for a carry bag. She denied saying they only give carry bags to person who has leftover food items. And she cannot give.

Took a note of it and went Saturday morning 9ish - asked for a tea loaf . I got answer "No tea loafs". I asked what happened - but that lady in no mood to talk to me and said "we are out of it". I said I was told weekends morning you guys make fresh .... She didnt care to answer n said "NEXT". I stepped out of line and saw guy behind me in line ordering 2 cup cake and asked for carry bag for each cup cake. And she gave him!!

This selective customer service has tipped me off and now I have asked all my friends and family not to go near that bakery.

 8 years ago (30-04-2017)

I ordered 2 separate cakes. It was Thing 1 and Thing 2 from cat in the hat theme.  I ordered one strawberry with filling and the other was Amaretto. Cakes where supposed to have filling, but did not.  The Cake tasted horrible, dry and thick.  Icing tasted like paste, it was awful.  I could not taste the strawberry flavor or Amaretto.   Both cakes were sliced and placed on plates and everyone made pretty much the same comment it was too thick and the icing was nasty.  So i had all of these half eaten slices of cake sitting around and ended up throwing it all away.  Normally the cake is the first thing to go at any event that i have.  Thats because I always go to Opulent cakes in colleyville.  So dont waste your money with this bakery.  My 200.00 went in the trash.

 8 years ago (30-03-2017)

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