Pacific Premier Bank

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Address: 1501 Froom Ranch Way, San Luis Obispo, CA 93405, USA

Phone: (805) 762-4215

Website

State: California

Zip Code: 93405

Reviews

I had to make a phone call today (2.22.17) I called this branch because it's primarily the one we use. However, last week my husband and I stopped by and used another branch (because it was "on our way" basically it was out of convenience) to set up the all necessities  of us being out of the country. We wanted to inform the bank that we would be using our debit cards, out of the country; for the unforeseeable future. We had it set up with different times, my husband was going 1 week before me. He left two days ago and finally arrived 2.21.17.  We gave her the appropriate dates for each of us. The lady behind the teller desk  took all the pertinent information and informed us that we were all taken care of. There is a time difference of about 10 hours between here and there. Today was the first day my husband was there, so I woke up to a text from my husband telling me he is having difficulties and that he's receiving fraud alerts from the bank. Obviously, I called the bank that we primarily use and informed a wonderful, kind, helpful woman by the name of Kristen. After explaining the entire story she was able to rectify the situation in a matter of minutes. I can not ever begin to explain the amount of help she was to us. And I was ever so humbled by her saying, "I'm just doing my job."  Really, because the other teller was supposed to be just doing her job. Which was by far so much more inferior to that of Kristen. She went above and beyond in my opinion, she made sure I had the banks phone number, the direct line, the back line, her email address, and her managers email address. I have all the information that I could possibly need to be able to get in contact with someone there, should any additional problems occur. Now that Kristen is on the team/case I have NO fears that anything other than a great time will be had by my husband and I due to the fact that we will no longer have to worry about issues we thought we had already addressed.They HAVE NOW BEEN DEALT WITH THANKS A MILLION TO KRISTEN !!!!!
Stay tuned because more on Kristen will be discussed. I will also be contacting her manager. 

WAY TO GO KRISTEN!!!!
"IM JUST DOING MY JOB!!!
If only we had more people like you.

 10 years ago (22-02-2017)

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