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Palmetto Pediatric Dentistry

  1. South Carolina
  2. Florence Dentist

Reviews, get directions and contact details for Palmetto Pediatric Dentistry

Address: 605 W Palmetto St, Florence, SC 29501, USA
Phone: (843) 656-0682
State: South Carolina
Zip Code: 29501


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Reviews
Christy, the owner, is always very patient and loving with all of the kids who walk through the door. I guess that's why sometimes it takes a little longer for my child to be seen, but honestly I would rather it take a little longer and know that she actually pays attention/cares versus her rushing through her work and acting like it didn't matter if she made a mistake. She's very compassionate and I would recommend ANY momma I know to take her child there! Thanks Christy for being so kind and great with kids, the world needs more dentists like you.
8 years ago (15-03-2017)
My sisters kid went her fr sum work and sed someone hit him in the office N my sis told the nurses about it they say cuz the sedation why pull a kids hair and pull his ear why who'd a kid lie about sumthing like this Don't recommend anyone. ..to go her.
8 years ago (28-01-2017)
Extremely sub-par customer service. Office Manager Rene is narcissistic and very unknowledgeable regarding Medicaid, and children with disabilities. Upon further research it has been discovered that they are under review for potential Medicaid fraud per Angela at DHS. Appointment was made in November and scheduled for 1/19/17. They contacted me and stated the Dr had to attend a conference and the appointment would need to be re-scheduled (within this 2 month time frame the child had developed a painful issue due to a broken tooth). My options that were presented to me were, 1. Drive 3 hours to the Columbia office, or, 2. Wait for the nest available appointment which was March 4th. This child is a foster child residing in a very rural area. They are REQUIRED to provide service under Title IV federal regulations. I explained that both those options were impossible for us to accept. Rene told me then I would need to find another dentist and hung up on me. It was then that I contacted DHS and the issue with fraud was brought to my attention. DO NOT DO NOT bring your little ones here!
8 years ago (17-01-2017)
My daughter needed extensive work done to a tooth in the very back of her mouth. We scheduled an appointment almost 2 months out. As the day grew closer, her tooth really started to pain her. I was called to pick her up from school one day because the pain was so severe. I physically went to the office and informed them of the situation. They told him they had no open appointments and that she would have to wait 2 more weeks. The school told me that I would have to have a note from the dentist before they could administer the Tylenol that I desperately asked them to give her during school hours. I WENT BACK to the dentist the WEEK BEFORE the appointment, asking for a note for the school. I was given the same reply, with little to no suggestion to help elevate the pain she was experiencing. They told me that they could not write a note because they would have to look at it (the tooth) first. That is why I have been trying to get an earlier appointment. I told them on BOTH occasions that we would be there but would like an earlier appointment if possible. The day before the appointment, they called my cell phone, instead of the work phone that I have given them numerous times and have listed as an additional contact number each time they ask me to update my information. I was at work when they called and we are not permitted to bring our phones in so when I got off at 6:30pm, I saw that I had a missed call from them. I called at least 10 times the next morning but could not reach anyone as they later claimed they were having problems with the phone. I picked my daughter up from the school the day of the appointment, signing her out early, so we could get there on time, just to find out that our appointment was canceled. The reason was because I did not confirm my appointment with a return phone call. I was told I could talk to the office manager but no one ever came to the lobby so I left. I have called several times since then and have not gotten a call back when I leave a message. I am very disgusted with the poor customer service and look to take my children to another dentistry. We have been going there for years but this will be the last.
9 years ago (18-05-2016)
They are rude and have no customer service skills and even the other dentist that I have called since this incident have said they don't even refer patients to her anymore. That says a lot.
8 years ago (04-04-2017)
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