Panera Bread

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From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Columbia is here with warmth and welcome. Panera Bread. Food as it should be.

Address: 10300 Little Patuxent Pkwy, Columbia, MD 21044, USA

Phone: (410) 730-9666

Website

moc.daerbarenap@1653efac

State: Maryland

Zip Code: 21044

Update Info

Reviews

LOVE this place. It's so delicious and so healthy. I go there almost every time I go to the mall. And the workers there are so nice!

 10 years ago (21-06-2017)

I am very disappointed in this Panera. I ordered from the app and since I couldn't find their pick up orders location I had to ask. The person seemed really unfriendly and just looked at me like I was blind and pointed to where it was. That was very rude! Also when I got to work I noticed they forgot
to give me chips. I only received the sandwich. Very unpleasant experience that's made me second guess completely to order from here.

 9 years ago (08-08-2017)

Staff is really friendly. Fast service. Food is seasonal and fresh. 

 9 years ago (07-08-2017)

This Panera, where I've eaten many times over the years, has slipped several notches of late.  At the counter today, I learned that my favorite salad -- Chinese Citrus Cashew with Chicken -- had suddenly been taken off the menu.  Further, the manager claimed that this was a "new item" and "only offered seasonally" (wrong on both counts; I've ordered it regularly for at least a year, and last had it in Rockville only ten days ago).  

Needless to say, I was not delighted, and said so.  But at no point did anyone apologize for the situation; ask what I might like instead; or offer to discount my order as a goodwill gesture.  When I asked whether the customer even mattered anymore, they simply stared at me and did nothing. 

This is one of the more appalling customer service exoeruences I've had this year; and it merits a D-.  I'll be calling Panera's corporate offices to ask for compensation.  But I won't return to this location until the present staff learns much better manners and acquires some customer-care savvy.

 10 years ago (01-07-2017)

Very unsatisfactory customer service last Sunday night!! I asked the cashier about a menu if it was spicy, she replied she doesn't know because she hasn't tried it.  In the past, the cashiers take the time to verify and I appreciate that. We ordered two tomato mozzarella sandwiches. We got two chicken fontega instead. In short, the manager (I think) noticed & I showed him the error. He left and with no apologies.  We were hungry and tired that night but noted these.  May not come back for a while! Hope you improve.

 10 years ago (10-01-2017)

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