Paraco Gas

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"Paraco is one of the top-ranked propane companies in the Northeast with over 50 years of experience. Our family-owned-and-operated business services eight states from 28 distribution centers. When you join us, you join our family. Our extensive fleet and propane supply allow us to fuel your everyday propane needs. We provide propane for cooking, drying, home heat, firepits, pool heat, commercial uses, and more! We look forward to servicing you today!"

Address: 47 Clinton Ave, Ellenville, NY 12428, USA

Phone: (845) 647-6300

Website

State: New York

Zip Code: 12428

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Reviews

I ran out gas,due to my fault! I should have been on automatic delivery.so I tried to reach them on Sunday,to no avail so left message, they never returned my call on Monday! So I called them & they said 2 to 3 weeks, so I called Combined Energy & had,me up running by 11:00 am. & they want $195.00 to p/u tank!!

Excellent customer service. Rosalie is amazing, personable and kind. She made the account set-up easy and enjoyable and was excellent about following up and answering any question I had.  Brian who came out for the safety check was super thorough and nice. Just good vibes overall from both. Highly recommend them if you can request specific people from Paraco.

Jeff of customer service was wonderful! Resultant issue easily and quickly.

Denise was excellent.  Explained everything very well.  Was patient and friendly

Best service I've ever had. I got a swift hook up & delivery from the most courteous helpful staff!

Want to thank Jeff for all his help on my concerns today Helped Me Greatly .

I called 4 times after the snow storm on 2/27 to ascertain as to when my delivery would arrive as I was down to 29%.  I was given excuses such as routes being shorten to 5 hours, shortage of drivers, snow storm, etc.  I have never had an issue with automatic delivery once I'm in the 30% threshold but this has been an absolute nightmare.  I called Tuesday, Wednesday, Thursday and Friday until I was down to 23%.  I was assured that I would receive a text for when my anticipated delivery would be even though I couldn't get a straight answer from customer service as they do not work in the delivery department.  I finally received a text on Friday advising me that my delivery would be on Saturday, which at this point I was down to 19%.  Totally unacceptable.  Also, the driver keeps leaving the door tag in places that it can potentially be lost or cause litter, i.e. front door handle, car door handle.  Please let them know to utilize the envelope for the invoice so they can hang it on the door knob.  Lastly, I'm still waiting to speak with a manager about these issues as I requested the 4 days that I called. P.S. I would give 5 stars as I've never had a problem up until know and blaming it on snow that was melted by the time I received my delivery is inexcusable.

I had a bill issues between Two properties and they were very helpful and quickly made the adjustments. Great customer service over the phone and when you need them at your home.

The customer service rep stayed on the line and worked through several layers of management to get my issue resolved. Great work!

Started using propane when I moved into place 7 months ago. From the very beginning they've always been informative,  timely , and effective at providing reliable service. I wouldn't hesitate to call them first in needed in new home.

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