Parkway Dry Cleaners

Reviews, get directions and contact details for Parkway Dry Cleaners

Address: 150 Peoples Plaza, Newark, DE 19702, USA

Phone: (302) 836-1002

Website

State: Delaware

City: Newark

Zip Code: 19702

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

If up to me a negative rating would better suit this dry cleaner.  The interactions today with their ‘manager’ was appalling to say the east!  Had two dresses altered at another seamstress who made the neckline uneven.  Took them into Parkway to get them fixed.  

Today the dresses were picked up - the seamstress who did the Work clearly dabbles in the profession or the Work was clearly done by a third grader in arts & crafts class.

The neckline had been trimmed in ribbon????  1) didn’t ask for ribbon 2) Ribbon didn’t even match the dress?  

They already charged me for the dresses when I️ was shown them.  Requested to talk to a manager regarding my dresses and was told she would be there in 10 minutes.  Waited in my car until she made her appearance.

Went back into the cleaners to express my displeasure in the quality of work they did.  The manager asked me if I️ was going to
Shut up & let her talk?  Who talks to customers like that? Than when I️ asked about a refund she told me she wasn’t refunding me & would call the cops on me?  

A customer came into pick up clothes & I️ was trying to be professional and stop talking until he edt ... she again verbally came at me in front of the other Customer.

I️ decided to leave the store to stop
Engaging in further conversation with her - she yells to me ‘hope you don’t get into an accident on your way home’. Who says that to a customer and why would she say such a thing?  

I’m unsure the relationship this manager has to the owner of this company, but she wouldn’t be working for me. From the looks of reviews posted on line this isn’t the first time she’s done this. 

I️ would have more respect for her if she owned up to the issue at hand and refunded my money.

This was the absolute worst experience I’ve ever had with a dry cleaner / seamstress ....... 

The lack of customer service & disregard for quality of work was very evident 

I’d not recommend them to anyone

 8 years ago (29-12-2017)

My feedback should weigh 100 times more weight than anybody else's feedback since I've been using Parkway for five years now. They pick up from my house twice per week, EVERY WEEK, and we probably get at least 50 pieces cleaned each week! Every single thing they return is professionally cleaned and pressed, delivered on time and smells great!  We've never had one issue with a missing piece of clothing  or damaged property .  I agree that they need to build their Internet presence because when I read that two of their feedback's were bad I was horrified because I'm confident that they had to be left by their competition jealous from all of the business they have lost! These are great people and they've got a wonderful business...take it from an avid user of their services!

 8 years ago (05-11-2017)

They STOLE my suit jacket. I brought in a summer suit jacket to be cleaned. I got it back with the lining stained and ripped. It was a brand new jacket. They said they would fix it. The whole summer has gone by and the owner won't return my calls. They have kept my jacket. They won't call to tell why I can't get my jacket back.  I have to go in person to beg for my jacket back. Every time I walk in they tell me they are working on it or the owner is on vacation or ......they are terrible. No respect for private property.  This is th second piece of clothing they have ruined.  The owner once told me she does not care what people think. Social media and public opinion is nothing to her. At this point I will keep trying to get my jacket back. I will keep posting updates until I get my jacket back. Probably won't help.  Any suggestions on how to get my property back?

 8 years ago (07-09-2017)

I just went their last week to have my comforter cleaned because it is too big to fit in the washer. When I got it back home it neither smelled or looked it, it was the same way it was when I dropped it off 60 dollars waisted. NEVER GOING BACK, if I could post lower than 1 star I would

 8 years ago (11-05-2017)

Used this cleaner for many years and never had an issues.  Good and friendly service!

 8 years ago (02-09-2017)

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Parkway Dry Cleaners

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