Passport Pizza-Groesbeck

Reviews, get directions and contact details for Passport Pizza-Groesbeck

Address: 35520 Groesbeck Hwy, Charter Twp of Clinton, MI 48035, USA

Phone: (586) 790-9000

Website

State: Michigan

City: Charter Township of Clinton

Zip Code: 48035

Opening Hours

Monday: 10:00 AM – 12:00 AM
Tuesday: 10:00 AM – 12:00 AM
Wednesday: 10:00 AM – 12:00 AM
Thursday: 10:00 AM – 12:00 AM
Friday: 10:00 AM – 1:00 AM
Saturday: 10:00 AM – 1:00 AM
Sunday: 10:00 AM – 12:00 AM

Update Info

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Reviews

Offered a refund by the owner because the manager decided to insult us and hang up on us multiple times for trying to report an issue. Money was still taken off the card, and when we tried contact someone about fixing the issue, the wonderful Sue, the same lady who offered the refund, continuously called myself and my friend liars, hung up on us multiple times for trying to diffuse the situation, and argued till she said “have a nice life” and hung up once again. Will NEVER give these idiots my money again.

 7 years ago (19-02-2018)

So I have been going to this place for a while now and NEVER had a bad experience until tonight. I had even met two gentlemen who introduced themselves as the owners at my place of employment. I complimented this location and they even gave me a free pizza coupon. Today at 5:44 pm i placed an order for delivery. The person over the phone told me it was a 40 to 50 min wait. Well the pizza was worth the wait. At 7:05 pm i call back and they tell me the driver is in route. Ok no biggie. She comes I tip her and i open my food. A medium two topping... Bread and salad. Both my pizza and bread were cold. Stiff cold. Never opened the salad. I called back and they transfered my call to the store. They offered to send new food out. Its now about 7:15 pm. I wait ANOTHER HOUR. I call back and ask for manager. He was very apologetic and offered a refund. Now its been 2 hrs and 30 mins that myself and family have been waiting he tells me that he would need the food back. No problem sir she can get it back. 10 mins go by and i get a call from SUE who starts to verbally attack me stating that ITS ONLY BEEN AN HOUR AND 20 MINS. I say ONLY that was for my first order i have also waited an addtl hour. She constantly talked over me very rude no apology and said well were gna need everything back. I said i had already spoke with someone and that she was being very rude asking her the purpose of her calling me. She replied well we are having to credit you so i had to call. Its now well after 8 pm. I ask for corporate and then she abuses her title sarcastically saying that she is corporate. She then says AND YOU WILL NEVER ORDER FROM HERE AGAIN RIGHT? (NOW IM FUMING BECAUSE SHE IS NOW TELLING ME THAT SHE IS BLOCKING MY ADDRESS) I never even said that i wont order especially since they have other locations. So just push a loyal customer away now?
I have never felt so disrepected by someone who is supposed to rectify a situation. She does not deserve to own any kind of business where she has to deal with people. I wouldnt let her wash my dog. The epitome of a horrible person. This was my absolute favorite place to order from. Never again. 
And now i have returned ALL FOOD awaiting my refund.

 7 years ago (02-03-2018)

Passports late close is ideal for my nightly pizza cravings. I personally call in for the Classic American. It's always done on time, and the pizza is always fresh and hot. They arent chinsy with their toppings as most places are. The front guy is always friendly and handles the transaction professionally. Never a bad experience !

 7 years ago (01-01-2018)

My salad had no dressing! When I called back the girl in the phone put me on hold!!!!! Before placing me on hold she stated no one charged you for fetta!!!!!!!!! After I sat on hold for 5 min!!!! I hung up!!! I will never ever!!!!!!!! Spend a dime there!!!!!

 7 years ago (31-10-2017)

The last few times I had food delivered it was cold and waited almost 2 hrs!!! Paid for but did not get cheesecake bites so called to let them know they promised i would get them nexf time I ordered well I ordered again was told I would get them and Never did. Service has not been good lately!!!

 7 years ago (20-02-2018)

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