Paul Saunders Roofing Co

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Address: 1803 W Marshall St, Richmond, VA 23220, USA

Phone: (804) 353-9919

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State: Virginia

Zip Code: 23220

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Reviews

Buyers of our home hired Saunders (family related deal) for the roof assessment and Saunders did an estimate of repairs at 20K - stating the "active roof leaks, cracks and a condition of the roof". We have been in the house for three years and roof was installed 10 years ago and every year - before the fall - we have a roofer come in to inspect it. After we got lowballed, we refused to listen to the crazy estimate and we got two roofers in. There is nothing wrong with it, no active leaks,  nothing. Since, we sold a house, as buyers hired local and registered roofer. But, Saunders scam estimate did make it time-costly and since one has to disclose the inspection - it was just a very avoidable issue. We would never hire them as we now have a reason to believe they lie, they scam people and one is possibly paying for things that need not work.

 9 years ago (12-10-2017)

I cannot be more happy with this company and our experience with them putting on our new roof. 

Backstory: The past homeowners had a roof put on as cheaply as possible and we kept getting leaks and having issues and decided, after having a few companies look at it, that we should move forward with a new roof instead of fixing all these issues as they kept popping up.

A new roof is not often thought of ( at least by me) as a focal point of a house, but in our case that was definitely the end result. We decided to replace our weathered standard shingle roof with a composite slate; that change, along with the copper accents Saunders Roofing used--- our roof became a work of art! Our property sits back, adjacent to a communal park area, and we have already had three groups of neighbors rave about the roof. Who would have thought that the neighborhood would have even noticed a new roof, let alone stop my wife and I to offer up accolades! Not having leaks anymore is obviously great, but putting on something that enhances your home is spectacular!

The crew finished the work in a timely manner and cleaned up every evening. Watching them work solidified why so many people choose this company over others--these guys are professionals that have mastered their craft, they are not a company that does 100 different home-improvement things--they are solely expert roofers. Our rose bushes were left unscathed and when they finished the job the only thing they left was an amazing roof---FANTASTIC!

 9 years ago (09-05-2017)

We have several issues issues with our slate roof.  We received an estimate and it was more than we wanted to pay.  HOWEVER, I asked what needed to be done immediately and what could wait and they went line by line with each item, so that I could make an informed choice.  I had them complete the most critical and will have them back as  we can afford it for the other items.  Our house is a 1935 home with a slate roof, so the issues came with the house and are not under insurance.  They were professional and took care of everything exactly as they said they would. They cam recommended to me from a friend who works at Lowes and knows them by reputation.

 9 years ago (18-05-2017)

** Update:  After hiring an engineer to diagnose the problem, the problem is that Saunders completely screwed up my built-in gutter, pitching it toward the house in such a way that it created a spout to direct the entire run-off from my roof against the brick wall of my house.  Since brick is porous, he water all ended up INSIDE my house, running down my walls.  

They already knew that hey had screwed up my gutter since, in a hard enough rain, the water would over-shoot this Spout and hit my neighbor's house like a fire hose (not exaggerating).  This is not a problem I had before they rebuilt the gutter.

Saunders still completely refuses to take any responsibility.  I paid another company to fix the gutter and further waterproof my roof parapets, all with $$ out of my own pocket.  Everything now works great.

Bottom line is:  

Saunders screws up jobs, then lies about problems and ultimately completely refuses to fix its own mistakes.  You are warned. **

I hired them last year to install a new TPO roof, including replacing rotten wood on the roof decking and integral gutter.  After calling them back several times last year due to obvious problems, I have just discovered a doozy of a hidden problem:  the roof has been leaking *badly* into my walls for the past year.  Looking at the roof over the leak, there are a million seams in the TPO, so of course it is leaking.  Water is running down the inside of my walls, and the mold is growing so thick on the brick itself that it is making us sick even after tearing out all of the drywall and insulation.  This company did such a bad job that even with numerous call-backs, they didn't even discover that their roof can't shed water.  I don't know if this job is fixable without tearing out a bunch of the old work and completely re-doing it, it is that bad.  Do yourself a favor and find someone else for roof work.  Or just buy a tarp.

UPDATE:  Saunders, like they did with every other screw up on this job, refuses to take any responsibility for their bad work.  Their warranty isn't worth a thing.

 9 years ago (18-07-2017)

I was so impressed with these guys… Great service delivery and they did everything I requested. It's so refreshing to have home repair folks that come when they say they will come and do things the right way! Really nice guys… I highly recommend!

 10 years ago (10-09-2016)

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