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Penske Truck Rental

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  2. Olathe Moving Company

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Penske Truck Rental provides moving truck rental in Lenexa,KS from our well-maintained truck rental fleet.
We’ve got everything you’ll need for the big move, including our Truck Wizard which can help you determine the right truck size for you and reserve it, as well as all the moving supplies you’ll need to get all your belongings transported safely. We even have the tools for moving your vehicle!

Visits us in Lenexa,KS today for your truck rental and moving supply needs.

Address: 17225 W 116th St, Lenexa, KS 66219, USA
Phone: (913) 599-6559
State: Kansas
Zip Code: 66219


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Reviews
Pre-trip truck very closely have had them send out rental trucks that have drivers seats that are bearly attached to base, leaking air lines tires that are borderline out of service. Ect----
8 years ago (10-09-2017)
Nice people! These trucks are well-maintained.
9 years ago (17-12-2016)
The guys are great. I'm in and out.
8 years ago (04-03-2017)
This is the 2nd time I have used Penske to move instead of U-Haul. The first time we used Penske it was flawless and totally affordable - but this time was an absolutely disorganized nightmare. From calling the call center to book to returning the truck it was a giant mess. First off, the call center agent booked the wrong truck and time and told me the confirmation email would be incorrect but not to worry, she had all the info corrected....okay so I trusted her. The price was steeper than last time but that was fine, I understand with time prices change. The morning of our move we left plenty early to get there on time to get our truck and get our move going, we had friends and family at our old address waiting on us to get back to start loading. When we arrive to the Lenexa Penske location I realize about 10 mins prior I had missed a call from a man Dan who worked at the location...at this point im already sitting in their parking lot - I call back to see what he needed and as it turns out they did NOT have my truck and he was calling 20 MIN UTES before my scheduled pick up to let me know that. I dont use my phone while driving so of course I didnt get the "courtesy" call. I booked A WEEK in advance to ensure this did not happen. He proceeds to tell me another location has the truck I need and invited me inside to talk about it. Thats when I realize that the call center agent did indeed book THE WRONG TRUCK - not the wrong time. I asked for a 22 ft truck she booked me for a 26. I explain to Dan i do not need a 26 ft - and lucky me they dont have a 22ft for me EITHER. So I have no choice but to go to another location to get a truck.... which he tried to smooth over by saying it was just "down the street" .... maybe one of his reps could have gone and got the truck for us, now that would have been customer service, but nope, he just showed us a map. The truck is charged mileage and of course im irritated at this point because my new pick up location is even further from my house which will result in more mileage ontop of the inconvenience. He offers a small discount and I am annoyed and just need to get my stuff moved as it was my ONLY DAY OFF to get it done so I agree and leave to go get the truck. He sends me with no paper work but assures me he will call the location and give them a heads up that we were coming so that my truck would be ready to go so I could be in and out.........mkay so I get to Home Depot to pick up my truck and the girls behind the counter are too busy dealing with other employees and damaged products and what not that it takes around 3-4 minutes for us to even be GREETED. I then proceed to tell them my situation and go figure, THEY WERE CLUELESS!!! Which makes me believe maybe Dan didnt call afterall. I offer to call them and the girls tells me NO she will just call Penske customer service....ok.....so then they realize theres some reservation number someone did indeed call and tell them about but didnt leave anything more than that, just a number. The plug in the number and its a reservation for a LARRY not me. Not my reservation. So then we go thru her calling customer service and explaining the situation to them all over again, I am literally on fire from anger at this point but knew it was not this girls fault so i did not take it out on her. She finds my name and reservation and then asks where is my paperwork or "stuff"......um what stuff? no one gave me "stuff". She prints it off and we walk out to the truck that I know for a FACT she did not get "ready" because she didnt even know we were coming. Whatever, we go back in and then she asks me where is my drop off location, I tell her this point I dont have a damn clue because everything else has been wrong. She offers to call customer service for me again, no thanks I just want to freaking leave and I can call all by myself to get the same info, so I pay her and she is very very nice and we are on our way.... Guess my review is too long and will post the rest following this.
9 years ago (12-09-2016)
Always good service.
8 years ago (09-05-2017)
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