Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 919 N Dupont Hwy, Dover, DE 19901, USA

Phone: (302) 678-2050

Website

moc.syobpep@sutcatnoc

State: Delaware

Zip Code: 19901

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

I have given this Pep Boys location too many opportunities to disappoint me. There is no point in making appointments because here I sit waiting on an oil change at 12 pm and my appointment was at 10 am. I am in my uniform so therefore it is clear I am on my way or coming from work. I even stated I would be waiting. After this last experience I have to find somewhere else to have my car serviced. There is no reasonable explanation for having to wait this length of time for a minor service.

I had to come back to my comment to mention that Aaron was the only bright spot in my experience today. Luckily he was the person I communicated with after I had lost my patience waiting for my vehicle. He even managed to make me smile after finally getting my car back after 3 hours. I'll give Aaron 5 stars. Pep Boys make sure you keep this young man, he is the only redeeming quality that I seen today.

 8 years ago (24-10-2017)

I write this review as I sit in this FILTHY waiting room. I have been sitting in this place for 11/2 hours waiting for a tire rotation and balance. There are flies and gnats in here and the bathroom is unspeakable. The entire store is just plain dirty, and the employees are less than enthusiastic about being here. 
 I can hear the music blaring from the work area. I watch them put my car in the air. They see me watching them, yet they are spending 
more time goofing off than working on my car. They are cursing, telling stories, f- this and f- that. They have no regard for the customers listening. I am offended by the disrespectful language, blatant disregard of my presence in the waiting room, and overall unprofessional service.   I WILL NEVER COME BACK TO THIS STORE FOR ANYTHING EVER AGAIN!

 8 years ago (11-09-2017)

The old layout worked and the store looked so much bigger! But the 2 stars is mainly for the wait at the cash register; a good 1/4 of the time there's no one at the register.

 8 years ago (20-11-2017)

I was quoted at $320 for rotors and pads. When I said that seemed expensive they applied coupons to bring it down to $262. That was nice, but why wouldn't they do that in the first place?! I ended up just buying the parts and doing it myself for less than $100.

 8 years ago (30-09-2017)

Worse place ever i paid 50 dollars for these people to give me no answer to my problem with my heater not working they guy said there was a crack somewhere when asked where said he doesn't know really what a joke!!!

 8 years ago (09-12-2017)

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Pep Boys Auto Parts & Service

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