Pep Boys Auto Parts & Service

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Story

Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 2904 Concord Pike, Talleyville, DE 19803, USA

Phone: (302) 478-7006

Website

moc.syobpep@sutcatnoc

State: Delaware

Zip Code: 19803

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

Hands down the slowest and worst service department I could imagine. Got a new tires for Black Friday. Website says it takes 45min to an hour. I was there for over 2.5 hours. Scheduled and oil change for 12pm, car goes up on jack at 12:50. They do a decent job but waste so much time and barely focus on their job which you can observe through the window. The employees need some serious training on efficiency and accountability as they have absolutely none.

 9 years ago (17-12-2017)

I have to preface my review by saying that I only go to Pep Boys for parts, not service. When it comes to parts, their sales staff is very helpful and quickly found the specific light bulb I needed for my vehicle model. And prices seem fair or at least close to the retail average for most parts. The only problem I can see is Concord Pike is so busy that it can be hard to get in and out of the Pep Boys lot. However, parking seems adequate; you can park by the side near the service area or in front of the store.

 9 years ago (20-07-2017)

My wife picked up a nail in one of her tires and was losing air after we filled the tire.  Called up PepBoys and they got us in, I thought maybe we could just get a patch.  Dropped it off with PepBoys and hoped for the best.  The service advisor called and delivered the bad news....she needed a new tire!  So I asked if they had her tire (same as the other 3 on the minivan).  The service advisor said unfortunately they didn’t have it in stock, but they had a comparable tire.  I told them to go ahead and put it on.  Then they called back to tell me that not only did they go and pick up the tire, but at a price below what was originally quoted!!!  I have great service and this experience was above and beyond what I expected!!!!!!

 9 years ago (07-10-2017)

Great selection and products are there when you need them rather than waiting to get them from Amazon. If you're working on your car and realize you need something right away, you can run to Pep Boys instead of stopping to wait for next day delivery. 

Besides somewhat useful staff, the best thing is if you know what you want on their website, you can order online and have it waiting for you at checkout when you walk in, usually at a discounted price than the store.

 9 years ago (04-08-2017)

Employees are completely unknowledgeable about anything they sell. They suck. They have parts but they're nothing but a box with a number to them.

 9 years ago (29-11-2017)

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